Our client, a leading and hugely-successful private investment firm is seeking an internal IT Support Specialist to join their team on a full-time, permanent basis. This is a rare opportunity for an IT Support Specialist with strong 2nd Line experience to join a thriving firm who are experiencing an exciting period of growth. Working closely with the IT & Operations Manager you will be providing a high-level of technical support to users, with around 80 staff in the London office, acting as the go-to for any technical questions or queries whilst also working on ad-hoc project work, before escalating to their external MSP if required. The successful candidate will have a minimum of 5 years’ IT experience and will be comfortable providing a high-level of 2nd Line support. Although not essential, any candidates with exposure to NetSuite would be advantageous. Key Responsibilities: * Provide responsive onsite 1st and 2nd Line support to users * Diagnose and resolve hardware, software and network collaboration issues * Support with meeting room setup and AV equipment * Oversee onboarding processes for new staff * Support management of endpoints via Intune / MDM platforms * Provide full internal support prior to escalating to MSP when required * Continually look to improve processes internally where possible * Work on small to medium internal projects when required Key Experience: * Minimum of 4 years’ IT experience providing a high-level of 1st and 2nd line support to users * Strong experience with Microsoft 365 suite – Entra ID, Intune, Exchange Online * Solid networking understanding – Firewalls, Switching, WiFi * Experience working within or alongside an MSP * Excellent communication confident working with colleagues of all levels across the firm * Exposure to firewall platforms – Fortinet, Cisco Meraki, Palo alto, Sophos This is an exceptional and rare opportunity for an IT Support Specialist with strong 2nd Line experience to join a private Investment Firm at an exciting time. You will be rewarded with a first-class working environment and autonomy within the role, working on both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration
IT Support Specialist in London employer: James Frank Associates
Join a dynamic and rapidly growing IT Service Provider that values enthusiasm and dedication in its team members. With a strong focus on employee development, you will have the opportunity to learn from experienced 2nd and 3rd Line Engineers while providing top-notch support to a diverse range of clients. The company fosters a collaborative work culture, ensuring that every team member feels valued and empowered to contribute to their success.
