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- Tasks: Provide top-notch technical support to users in a dynamic law firm environment.
- Company: Join a leading US Law Firm known for its excellence and growth.
- Benefits: Competitive salary, career progression, and a vibrant workplace culture.
- Why this job: Kickstart your IT career with hands-on experience in a prestigious firm.
- Qualifications: 1 year of IT support experience and strong communication skills.
- Other info: Exciting opportunities for professional development and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading and world-renowned US Law Firm is seeking a Help Desk Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office. Due to an exciting phase of growth our client is looking to add a Help Desk Engineer to their team. The ideal candidate will have a minimum of 1 years’ experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business. This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years’ commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm.
Key Responsibilities:
- Provide a high-level of support for iPhones and iPads
- Meeting room setup including hybrid meetings using both Teams and Zoom
- Log and manage support calls
- Be proactive in resolving technical faults, escalating where necessary
- Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff
- Ensure service levels are maintained, prioritizing tasks where necessary
Key Experience:
- A minimum of 1 years’ experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users
- Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages
- Experience in providing iOS and Android support
- Excellent communicator, confident liaising with colleagues at all levels
- Confident working both independently and as part of the wider team
This is an excellent opportunity for a Help Desk Engineer to join a thriving US Law Firm who are leaders within their field. You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.
Help Desk Engineer – Law Firm in London employer: James Frank Associates
Contact Detail:
James Frank Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Engineer – Law Firm in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the law firm on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you’d handle specific issues, like setting up hybrid meetings or troubleshooting iPhones. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and confident when discussing your past experiences. Remember, they’re looking for someone who can liaise with colleagues at all levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Help Desk Engineer – Law Firm in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 1st line support. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how and any relevant tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this Help Desk Engineer position and how your background makes you a perfect fit for our client’s needs. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be liaising with colleagues at all levels, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively resolved a technical issue in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll make sure your application gets to the right people quickly. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at James Frank Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Windows 11, and O365. Be ready to discuss your experience with iPhones, iPads, and any other relevant tech you've supported in the past.
✨Show Off Your Communication Skills
As a Help Desk Engineer, you'll need to communicate effectively with users at all levels. Practice explaining technical issues in simple terms and be prepared to demonstrate your ability to listen and respond to user needs.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or user scenarios. Think of examples from your previous roles where you successfully resolved problems or improved processes, and be ready to share those stories.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Be prepared to discuss times when you went above and beyond to resolve an issue or improve service levels. Highlight your ability to prioritise tasks and manage support calls efficiently.
