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- Tasks: Provide top-notch technical support to users and manage support calls.
- Company: Join a leading US Law Firm with a dynamic IT team.
- Benefits: Great career progression, supportive environment, and hands-on experience.
- Why this job: Kickstart your IT career in a prestigious firm while solving real tech issues.
- Qualifications: 1 year of IT support experience and strong communication skills.
- Other info: Exciting growth phase with opportunities for professional development.
Our client, a leading and world-renowned US Law Firm is seeking a 1st Line Support Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office. Due to an exciting phase of growth our client is looking to add a 1st Line Support Engineer to their team. The ideal candidate will have a minimum of 1 years’ experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business. This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years’ commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm.
Key Responsibilities:
- Provide a high-level of support for iPhones and iPads
- Meeting room setup including hybrid meetings using both Teams and Zoom
- Log and manage support calls
- Be proactive in resolving technical faults, escalating where necessary
- Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff
- Ensure service levels are maintained, prioritizing tasks where necessary
Key Experience:
- A minimum of 1 years’ experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users
- Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages
- Experience in providing iOS and Android support
- Excellent communicator, confident liaising with colleagues at all levels
- Confident working both independently and as part of the wider team
This is an excellent opportunity for a 1st Line Support Engineer to join a thriving US Law Firm who are leaders within their field. You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.
1st Line Support Engineer in London employer: James Frank Associates
Contact Detail:
James Frank Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in law firms or similar environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you would handle issues with iPhones, iPads, and Windows systems. We want you to show off your problem-solving skills and confidence!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a 1st Line Support Engineer, you'll be the first point of contact for users. Practice explaining technical issues in simple terms, so you can impress during interviews.
✨Tip Number 4
Apply through our website for the best chance at landing the role! We’re always looking for passionate individuals like you, and applying directly can help us see your enthusiasm right away.
We think you need these skills to ace 1st Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your 1st line support experience and any specific technologies you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role at a world-renowned law firm. We love seeing genuine enthusiasm, so let us know what draws you to this opportunity.
Show Off Your Communication Skills: As a 1st Line Support Engineer, communication is key. In your application, highlight examples where you’ve effectively communicated technical issues to non-technical users. We want to see that you can bridge the gap!
Apply Through Our Website: Don’t forget to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at James Frank Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, O365, and iOS/Android support. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Practice Your Communication Skills
As a 1st Line Support Engineer, you'll need to communicate effectively with users at all levels. Practise explaining technical concepts in simple terms, and be prepared to demonstrate your problem-solving approach during the interview.
✨Show Your Proactive Side
Employers love candidates who take initiative. Think of examples where you’ve gone above and beyond to resolve an issue or improve a process. This will show that you're not just reactive but also proactive in your support role.
✨Familiarise Yourself with Hybrid Meeting Tools
Since you'll be setting up hybrid meetings using Teams and Zoom, make sure you know the ins and outs of these platforms. Be ready to discuss any experience you have with meeting setups and troubleshooting common issues.
