At a Glance
- Tasks: Provide top-notch technical support and resolve daily client tickets.
- Company: Join a leading Managed Service Provider during an exciting growth phase.
- Benefits: Gain valuable experience in a dynamic environment with potential for contract extension.
- Other info: Access to your own vehicle is required for client site visits.
- Why this job: Be part of a supportive team and enhance your IT skills while making a real impact.
- Qualifications: 3 years' experience in IT support; MSP experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. Due to the location of the office candidates are required to have access to their own vehicle.
Key Responsibilities:
- Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults
- Attend client sites when required to fix onsite faults and hardware issues
- Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times
- Work on a mixture of day-to-day support and project work
- Act as the go-to for any questions or queries from other Engineers
Key Experience:
- A minimum of 3 years’ experience in a similar IT-related role
- MSP experience is advantageous, although not essential
- Used to providing a high level of technical support to a range of clients
- Windows Server 2012 – 2022
- Windows Desktop 7/11
2nd Line Engineer - 6-month contract in Kent employer: James Frank Associates
Join a dynamic and rapidly growing IT company that values innovation and teamwork, where as a 2nd Line Engineer, you will play a crucial role in delivering exceptional technical support to a diverse client base. With a strong emphasis on employee development, you will have access to ongoing training and career advancement opportunities, all within a supportive work culture that prioritises collaboration and excellence. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding employment.
