At a Glance
- Tasks: Provide top-notch technical support to clients, both remotely and on-site.
- Company: Leading IT business experiencing exciting growth.
- Benefits: Full-time role with competitive salary and career development opportunities.
- Other info: Must have a driving licence and access to a vehicle.
- Why this job: Join a dynamic team and make a real difference in client support.
- Qualifications: 3+ years in IT support with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading business in the IT sector is seeking a strong 2nd Line Engineer to join them on a full-time, permanent basis. Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team, working closely with the existing Help Desk to support a broad range of clients with their technical faults and issues, both remotely and on-site.
The ideal candidate will have a minimum of 3 years experience in an IT support role, ideally working on and managing 2nd Line support requests, where you are used to working with users of all levels, providing a high level of technical and customer service at all times, whilst working on a range of day-to-day tasks and project work. Due to the requirements of the role candidates will be required to drive and have access to their own vehicle.
Key Responsibilities:- Provide a high level of technical support to a broad range of clients on both day-to-day support tasks and project work, both remotely and on-site
- Be the first point of contact for clients
- Act as the escalation point for junior Engineers
- Solid networking understanding, including but not limited to WAN/LAN connectivity, routers, firewalls and switches
- Knowledge of backup technologies
- Work towards both individual and team KPIs
- Ensure a high level of service is provided and maintained to clients at all times from the Help Desk team
2nd Line Engineer in Kent employer: James Frank Associates
Join a dynamic and rapidly growing IT company that values innovation and teamwork, where as a 2nd Line Engineer, you will play a crucial role in delivering exceptional technical support to a diverse client base. With a strong emphasis on employee development, you will have access to ongoing training and career advancement opportunities, all within a supportive work culture that prioritises collaboration and excellence. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding employment.
