At a Glance
- Tasks: Provide top-notch 2nd Line support to diverse clients, both remotely and on-site.
- Company: Join a leading Managed Service Provider (MSP) during an exciting growth phase.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional development.
- Other info: Access to your own vehicle and a valid driver's license required.
- Why this job: Make a real impact by solving technical challenges and supporting various clients.
- Qualifications: Minimum 2 years of 2nd Line support experience; MSP background is a plus.
The predicted salary is between 36900 - 45100 £ per year.
Our client, a leading MSP is seeking a 2nd Line Engineer to join their team on a full-time, permanent basis. Due to an exciting period of growth our client is looking for a knowledgeable 2nd Line Engineer to join their team on a permanent basis, where you will be providing a high-level of day-to-day support to a broad range of clients, both remotely and on-site, whilst supporting on ad-hoc project work as well. Due to the requirements of the role candidates will need access to their own vehicle and a valid drivers license.
The ideal candidate will have a strong technical background with a minimum of 2 years’ providing 2nd Line support. Those with an MSP background will be at an advantage, however all industry backgrounds will be considered.
Key Responsibilities:
- Act as an escalation point for 2nd Line tasks
- Write and update user system documentation
- Complete a combination of day-to-day support tasks and project work for clients
- Act as the first point of contact for client requests and user queries
- Work both remotely and on-site for clients
- Ability to work in a fast-paced environment, adhering to SLAs and customer service targets
Key Experience:
- Minimum of 2 years’ experience working on 2nd Line support tasks
- Previous experience in an MSP environment would be advantageous, although not essential
- Good understanding of Active Directory, DNS & DHCP, Hyper-V
- Understanding of troubleshooting MS services such as Exchange / OneDrive / SharePoint / MS Teams
- Good networking understanding, including switches, routers and firewalls
- Windows 10 & 11 experience
- MS Azure experience is advantageous
This is an excellent opportunity for a skilled, enthusiastic and knowledgeable 2nd Line Engineer to join a thriving IT MSP who are leaders within their field. You will be working with a range of clients whilst providing a high-level of technical support to users of all levels. CVs are being reviewed, so please apply now for immediate consideration.
2nd Line Engineer in Camberley employer: James Frank Associates
Join a dynamic and rapidly growing IT Service Provider that values enthusiasm and dedication in its team members. With a strong focus on employee development, you will have the opportunity to learn from experienced 2nd and 3rd Line Engineers while providing top-notch support to a diverse range of clients. The company fosters a collaborative work culture, ensuring that every team member feels valued and empowered to contribute to their success.
