At a Glance
- Tasks: Be the first point of contact for clients' tech queries and manage support tickets.
- Company: Join a leading IT business with a thriving team culture.
- Benefits: Full-time role with opportunities for growth and development in your IT career.
- Other info: Access to your own vehicle is required; dynamic environment with learning opportunities.
- Why this job: Kickstart your IT career while providing top-notch customer service and support.
- Qualifications: 1 year of experience in a 1st Line role and strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Our client, a leading business in the IT Sector is seeking a strong 1st Line Engineer to join them on a full-time, permanent basis. Due to a busy period and business growth our client is looking for a 1st Line Engineer to join their experienced team. The ideal candidate will have a minimum of 1 years’ commercial experience in a 1st Line role where you have provided technical support to a range of clients, confident liaising with colleagues, clients and third parties of all levels. Due to the nature of the role candidates will be required to have access to their own vehicle.
Key Responsibilities:
- Act as the first point of contact for clients with technical queries
- Writing and updating user and system documentation
- Manage technical tickets while escalating to senior Engineers when necessary
- Work on day-to-day support tasks and ad-hoc project work
- Provide a consistent and high-level of communication and customer service to clients both over the phone and via email
Key Experience:
- Basic networking, including TCP/IP, DNS
- Server administration, including User Accounts Admissions and Permissions
- Understanding of MS 365
- Understanding of MS SharePoint
- Good understanding of Windows Server
- Excellent communication skills, confident working with colleagues and clients of all levels
- Able to work both independently and as part of the wider team
- High-level of customer service, ensuring clients are managed effectively whilst prioritizing tasks
This is an excellent opportunity to join a thriving MSP who are leaders within their field. You will be joining a knowledgeable and successful team with the opportunity to learn, grow and develop your IT career. CVs are being reviewed, so please apply now for immediate consideration.
1st Line Engineer in Camberley employer: James Frank Associates
Join a dynamic and rapidly growing IT company that values innovation and teamwork, where as a 2nd Line Engineer, you will play a crucial role in delivering exceptional technical support to a diverse client base. With a strong emphasis on employee development, you will have access to ongoing training and career advancement opportunities, all within a supportive work culture that prioritises collaboration and excellence. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding employment.
