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- Tasks: Be the go-to tech support for clients and tackle daily IT tickets.
- Company: Join a leading MSP in the fast-paced Technology sector.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth and learning.
- Why this job: Perfect for recent grads or those with IT experience looking to kickstart their career.
- Qualifications: 1 year of IT experience or a recent IT graduate; must have a valid driving license.
- Other info: Access to your own vehicle is required due to office location.
Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis. Due to growth this leading MSP is seeking a 1st Line Engineer to join their team, where you will be required to work closely with the Help Desk team, supporting a mixture of day-to-day tickets from clients along with supporting on project work from time to time. This is the ideal role either for someone with a minimum of 1 years’ experience in an IT role, or a recent IT Graduate. Due to the location of the office candidates will be required to have access to their own vehicle and a valid driving license. Key Responsibilities: * Be the first point of contact for clients with technical support needs and requests * Work towards SLAs, ensuring a high level of service is maintained at all times * Continue to learn and enhance your technical knowledge, learning from those around you * Attend client sites when required * Provide a high level of technical support * Maintain clear and concise communication with clients at all times Key Experience: * A minimum of 1 years’ experience in an ITrelated role, or a recent IT Graduate * Confident liaising with colleagues and clients of all levels * Excellent grammar and communication * Windows Server (phone number removed) * Windows Desktop * Office 365 Administration * Basic networking understanding (DNS, DHCP) * Active Directory experience This is an excellent opportunity for a 1st Line Engineer to join a thriving business who are leasers within their field. As a 1st Line Engineer you will be working with a team of knowledgeable and experienced engineers whilst gaining the opportunity to learn from those around you, providing remote support and on-site project work as well. CVs are being reviewed, so please apply now for immediate consideration
1st Line Engineer employer: James Frank Associates
Contact Detail:
James Frank Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Make sure to familiarize yourself with common technical support scenarios. Understanding issues related to Windows Server, Office 365, and basic networking will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to explain technical concepts in a clear and concise manner is crucial.
✨Tip Number 3
Show your eagerness to learn. Highlight any relevant courses or certifications you've completed, as well as your willingness to continue enhancing your technical knowledge.
✨Tip Number 4
Since the role requires attending client sites, ensure you have reliable transportation and mention your valid driving license during the interview to demonstrate your readiness for the job.
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant experience in IT roles, especially any customer support or technical support positions. Emphasize your skills with Windows Server, Office 365, and basic networking.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific experiences that demonstrate your ability to provide excellent client support and work within SLAs.
Highlight Communication Skills: Since the role requires clear communication with clients, ensure you mention any experiences where you've successfully communicated technical information to non-technical users.
Show Enthusiasm for Learning: Express your willingness to continue learning and enhancing your technical knowledge. Mention any relevant courses or certifications you are pursuing or plan to pursue.
How to prepare for a job interview at James Frank Associates
✨Show Your Technical Knowledge
Be prepared to discuss your technical skills and experiences, especially with Windows Server, Office 365, and basic networking concepts like DNS and DHCP. Highlight any relevant projects or tasks you've completed in previous roles or during your studies.
✨Demonstrate Communication Skills
Since this role involves liaising with clients and colleagues, practice clear and concise communication. You might be asked to explain a technical issue to a non-technical person, so think about how you would simplify complex information.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to customer service and teamwork will help you align your answers with what they are looking for in a candidate. Show enthusiasm for their mission and how you can contribute.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or future projects.
