Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis.
Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years’ experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment.
Due to the location of the office candidates we’ll be required to have access to their own transport.
Key Responsibilities
- Resolving technical issues for clients
- Act as the first point of contact for users, ensuring a highlevel of customer service is maintained at all times
- Work within agreed SLAs and timescales
- Support with technical issues such as password resets, user setups, software installations and VPN connectivity
- Ensure client issues are prioritized at all times
- Be able to explain technical faults to a nontechnical audience
Key Experience
- Minimum of 1 years’ commercial experience in an IT role
- Experienced providing support to a range of users at all levels
- Happy acting as the first point of contact for clients, both over the phone and via email
- Basic networking understanding
- Exposure to Windows Server and Office365
- Active Directory
- Previous experience of working on PC projects in your spare time would be advantageous
This is an excellent opportunity for a keen, enthusiastic and 1st Line Engineer to join a thriving business who are leaders within their field.
You will be joining an experienced and knowledgeable team where you will get the opportunity to learn from those around you.
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1st Line Engineer employer: James Frank Associates
Join a dynamic and rapidly growing IT Service Provider that values enthusiasm and dedication in its team members. With a strong focus on employee development, you will have the opportunity to learn from experienced 2nd and 3rd Line Engineers while providing top-notch support to a diverse range of clients. The company fosters a collaborative work culture, ensuring that every team member feels valued and empowered to contribute to their success.
