At a Glance
- Tasks: Provide top-notch 1st Line support and resolve client queries with precision.
- Company: Join a leading IT Service Provider with exciting growth plans.
- Benefits: Full-time, permanent role with opportunities for career advancement.
- Other info: Dynamic team environment with a focus on customer service.
- Why this job: Kickstart your IT career and learn from experienced Engineers.
- Qualifications: Minimum 1 year in a similar IT role; vehicle access required.
The predicted salary is between 38250 - 46750 £ per year.
Our client, a leading IT Service Provider is seeking a keen, enthusiastic and switched-on 1st Line Engineer to join their team on a full-time, permanent basis. Due to exciting growth plans our client is looking to add a 1st Line Engineer to the team. The successful candidate will have a minimum of 1 years’ experience in a similar IT role, ideally within an MSP although other industries will be considered, where you have gained experience providing a high-level of 1st Line support to clients and users. You will be looking to take the next step in your career with the opportunity to work with a broad range of clients, learning from 2nd and 3rd Line Engineers alongside you. Due to the nature of the role candidates will require access to their own vehicle.
Key Responsibilities:
- Act as the first point of contact for any questions or queries, completing 1st Line tickets with a high-degree of accuracy and attention to detail
- Ensure all tickets and queries are completed within agreed SLAs
- Carry out hardware and software installations, including setting up printers, routers, PCs and AV equipment
- Escalate any unresolvable issues to more senior Engineers
- Make sure a high-level of customer service is maintained and provided to clients at all times
Key Experience:
- Previous experience in providing a high-level of desktop, networking and information technology support
1st Line Engineer in Kent employer: James Frank Associates Careers
Join a dynamic and rapidly growing IT Service Provider as a 1st Line Engineer, where you will be part of a supportive team that values your development and offers ample opportunities for career progression. With a strong emphasis on customer service and collaboration, you'll work alongside experienced engineers, gaining invaluable knowledge while providing top-notch support to a diverse range of clients. Located in a vibrant area, this role not only promises a fulfilling work culture but also the chance to make a real impact in the tech industry.
Contact Details:
James Frank Associates Careers Recruitment Team
