Our client, a leading Managed Services Provider is seeking a strong 2nd Line Engineer to join their team on a full-time, permanent basis.
Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team ,where you will join a knowledgeable and experienced team of Engineers, providing a high-level of technical support and project support to a range of clients.
The ideal candidate will have a minimum of 2 years’ experience in a 2nd Line role. You will preferably come from a Managed Services background, however those with the right experience from other industries will be considered.
This role is office-based and will require candidates to have access to their own vehicle.
Key Responsibilities:
Provide a high-level of day-to-day support and project support to a range of clients, both remotely and on-site when required
Act as an escalation point for other Engineers
Ensure tickets and tasks are completed within correct SLAs
Provide suitable advice to clients, ensuring customer service levels are maintained at all times
Comfortable working in a fast-paced environment, managing multiple tickets and clients whilst ensuring accuracy is maintained at all times
Key Experience:
Minimum of 2 years’ experience in a 2nd Line role, ideally from an MSP environment although other industries will be strongly considered
Excellent communicator, confident working with colleagues and clients of all levels
Windows Server
VOIP knowledge, preferably 3CX
Good networking capabilities – DNS / Routing / Switching
Office 365 Setup and Administration
Group Policy administration
VMware / Hyper-V
Exposure to Cisco / Draytek firewalls would be advantageous
This is an excellent opportunity for a 2nd Line Engineer to join a leading MSP in their field.
You will be working as part of an experienced and highly-knowledgeable team, providing the highest levels of technical support to a broad range of clients whilst gaining experience with the latest tools and technologies.
CVs are being reviewed, so please apply now for immediate consideration.
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2nd Line Engineer employer: James Frank Associates Careers
Join a dynamic and rapidly growing IT Service Provider as a 1st Line Engineer, where you will be part of a supportive team that values your development and offers ample opportunities for career progression. With a strong emphasis on customer service and collaboration, you'll work alongside experienced engineers, gaining invaluable knowledge while providing top-notch support to a diverse range of clients. Located in a vibrant area, this role not only promises a fulfilling work culture but also the chance to make a real impact in the tech industry.
Contact Details:
James Frank Associates Careers Recruitment Team
