IT & Systems Engineer in Norwich

The IT & Systems Engineer will be responsible for providing support for all digital systems within the Maritime Transport Division and AHDOC project work as required. This role will work with the Senior Systems Manager and Group IT to ensure that all systems both Divisional and Group are working as expected and bring best value to the business and stakeholders are effectively engaged.

Key Duties and Responsibilities:

• Operational Support & Continuous Improvement: Oversee the functionality, support and reliability of all Divisional digital tools and systems. Provide support to all Divisional staff for third party systems and collaborating with Group IT provide support for all central IT systems. Maintain system documentation, licenses, and configurations, and manage vendor support. Ensure compliance with IT security standards and regulatory requirements. Identify and implement process automation and system optimisations to enhance operational efficiency.
• Vendor & Stakeholder management: Work closely with Finance, Operations, Compliance, and Digital Transformation teams to prioritise and execute system improvements. Build and maintain strong relationships with internal stakeholders and external vendors. Coordinate with third party vendors, manage SLAs and support.
• Project Management & On-Time Delivery: Ensure strong project management for system implementations, upgrades, and enhancements. Proactively identify and mitigate risks to ensure projects are delivered on time, within scope, and on budget. Implement best practices in project governance, ensuring transparency, accountability, and clear reporting.

Who are we looking for?

• Excellent coordination and stakeholder management skills along with advanced analytical and problem-solving skills.
• The ability to work in a fast-paced and dynamic environment and have effective communication and reporting skills.
• You will also need strong organisation and time management skills.

Skills and Experience:

• Experience in a matrix organisation with a variety of stakeholders across different seniority levels and functions.
• Strong background in systems management and administration.
• Knowledge of Oracle NetSuite.
• Experience of managing systems in multi-site locations.
• Demonstrable project management experience.
• Experience in systems selection, implementation and change management.
• Knowledge of IT security, compliance, and governance.

Why join us?

• Competitive benefits tailored to the division.
• Opportunities for career growth and visibility across the organisation.
• A supportive, inclusive culture that values your ideas and contributions.
• Work that truly makes a difference in safety, innovation, and global capability.

About Us: James Fisher is a global engineering services company operating across Energy, Defence, and Maritime Transport. With a strong heritage in maritime operations, we now deliver innovative solutions in challenging environments. Our One James Fisher strategy is focused on building a unified, sustainable business within the Blue Economy, driving progress through technology, expertise, and collaboration. With two centuries of maritime shipping and innovation, James Fisher is a trusted partner in the safe and efficient movement of the world’s critical resources. As a market leader in ship-to-ship transfer and coastal shipping, we help customers protect people, cargo and infrastructure while shaping the future of global maritime transport.

If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.