M365 Specialist in Knutsford

The M365 Specialist role is responsible for implementing, managing and optimising JFS Microsoft 365 solutions. This position contributes to the organisation's M365 environment meeting the evolving needs of the business, maximizing productivity and collaboration across all teams.

Key Duties and Responsibilities:

• Contribute to, evolve and execute the business’ strategy for M365 deployment, ensuring alignment with organisational goals and objectives.
• Install, configure, and maintain M365 applications, focusing on optimal performance and user satisfaction.
• Ensure that M365 services meet the business’s security standards and comply with relevant regulations and policies.
• Provide expert support to colleagues and conduct training sessions to maximize the adoption and effective use of M365 tools.
• Empower colleagues to maximise their M365 experience.
• Address and resolve issues related to M365 applications, providing timely and effective solutions, these issues could be project related or issues escalated from the Group IT Service Desk.
• Stay abreast of the latest advancements in M365 technologies and continuously seek ways to leverage them for organisational benefit.
• Adopt a consultative and collaborative approach to meet business requirements.
• In line with the consultative approach, develop and deliver solutions, integrations with other systems, automations and efficiencies.

What we’re looking for:

• You will need to be resilient and personable, as the role requires significant people interaction.
• Ability to work without supervision, manage own workload dealing with a diverse range of requests and user queries.
• Strong collaborative and team working skills, with the willingness and ability to guide and mentor peers.
• Excellent problem-solving and analytical skills, with the ability to diagnose issues and develop effective solutions.
• Outstanding verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Excellent organisational skills, experience in project management, and the ability to handle multiple projects simultaneously.

Key Skills, Knowledge and Experience:

• Educated and seasoned IT professional with significant experience of supporting and delivering solutions in the M365 ecosystem including: Requirements gathering and elicitation, Customer and stakeholder management, Process mapping, Solution design & creation, Project management.
• Education to level of bachelor’s degree in information technology, Computer Science, or a related field.
• Significant experience working in the IT sector, with a portion of that experience working specifically with M365 solutions implementation.
• In-depth knowledge of M365 applications, especially SharePoint Online, Teams, the Power Platform, and other related apps/services.
• Knowledge and understanding of cybersecurity principles and practices, specifically related to M365.
• Understanding of Change Management process.
• The ability to deal with differing levels of IT awareness, from within own team and user base.

Why join us?

• Competitive benefits tailored to the division.
• Opportunities for career growth and visibility across the organisation.
• A supportive, inclusive culture that values your ideas and contributions.
• Work that truly makes a difference in safety, innovation, and global capability.

James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting-edge technology and deep expertise to support the full lifecycle of our customers’ assets.

If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.