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For Companies At a Glance
- Tasks: Support customers and sales teams, manage quotes, and ensure timely communication.
- Company: Join RMSpumptools, a growing company in the engineering sector.
- Benefits: Competitive salary, pension scheme, cycle to work, and a fun office environment.
- Why this job: Elevate your career while making a real impact in customer service.
- Qualifications: Strong communication skills and attention to detail; previous customer service experience preferred.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Our Vacancy
Are you a strong communicator with great attention to detail and ready to elevate your career? An exciting opportunity awaits you at RMSpumptools! As our Customer Services department continues to grow, we are on the lookout for a Customer Service Coordinator to support our Mechanical division in Dyce.
What you’ll be doing:
- Liaising with customers and our internal regional sales team in a professional manner as enquiries are received.
- Responsible for ensuring quotations, tenders, technical schematics and product datasheets for supply to customers is done in a timely manner.
- Proactively managing and distributing emails coming into the orders inbox.
- Responsible for margin analysis on quotations and presenting to CS Manager for approval.
- Reviewing customers' well schematics with Applications and Engineering department to ensure the technical specification that will be quoted is correct as per customer specifications.
- Fully outline customer requirements in a Contract Review including delivery and ensure that all items, quantities and descriptions are correct.
- Ensuring QA Plans are noted at quote and order stage with relevant departments alerted.
- Liaising with credit control should any customer payment issues arise.
- Purchase Order acknowledgement post review of Purchase Order T&C’s.
- Expediting orders where required with internal departments.
- Participate with the daily Gemba walks and weekly production meetings for updates and relay milestones to customers.
What we’re looking for:
- Attention to detail is imperative as is organisational, interpersonal and time management skills.
- Proficiency with core MS Office programmes, good excel in particular.
- Previous experience in Customer Services role is highly desirable.
- Technical aptitude for engineering drawings (desirable).
- Knowledge of Downhole Tools/Artificial Lift Systems (desirable).
- Knowledge of EFACS (desirable).
Perks of working at RMSpumptools:
We offer a number of benefits including competitive salaries, Group Personal Pension Scheme up to 7%, Cycle to Work scheme and a new office space with free parking and break-out areas with games.
Ready for the challenge? Apply now and be part of our journey!
Customer Services Co-ordinator in Dyce employer: James Fisher and Sons plc
Contact Detail:
James Fisher and Sons plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator in Dyce
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products and services, especially in customer service coordination, so you can speak confidently about how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role requires strong interpersonal skills, consider doing mock interviews with friends or family to refine your responses and get comfortable talking about your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at RMSpumptools.
We think you need these skills to ace Customer Services Co-ordinator in Dyce
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about liaising with customers and the sales team, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Attention to Detail is Key: We can't stress this enough! Make sure your application is free from typos and errors. Showcase your attention to detail by providing examples of how you've managed complex tasks or projects in the past.
Tailor Your Experience: When applying, relate your previous customer service experience to the specific requirements of the role. Mention any relevant tools or systems you've used, especially if you have experience with engineering drawings or similar technical documents.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at James Fisher and Sons plc
✨Know Your Stuff
Make sure you understand the role of a Customer Services Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like liaising with customers and managing quotations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you've effectively communicated with customers or team members. Think about how you handled enquiries or resolved issues, as these stories will demonstrate your ability to excel in the position.
✨Be Detail-Oriented
Attention to detail is a must for this job. During the interview, highlight instances where your attention to detail made a difference, whether it was in managing orders or ensuring accuracy in documentation. This will reassure them that you can handle the technical aspects of the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows that you're engaged and eager to learn more about the company and the position.
