At a Glance
- Tasks: Support customers and sales team with orders, enquiries, and admin tasks.
- Company: Join a growing team at James F Kidd & Son Ltd in Edinburgh.
- Benefits: Competitive salary, 29 days holiday, and a supportive team environment.
- Other info: Great opportunity to develop your skills in a friendly office atmosphere.
- Why this job: Be part of a fast-paced role that makes a real difference for customers.
- Qualifications: Experience in customer service or administration, strong IT skills, and a proactive attitude.
The predicted salary is between 25000 - 30000 £ per year.
As our business continues to grow, we’re looking for 2 Sales & Customer Service Executives to join our busy office team in Edinburgh. This is a varied, fast‑paced role where you’ll play a key part in supporting both our customers and external sales team.
The Role
You’ll be involved in a wide range of day-to-day activities, helping ensure orders, enquiries, and customer support are handled efficiently and professionally. Key responsibilities include:
- Supporting the external sales team with quotations, pricing, order forms, and general administration
- Processing customer orders accurately, including through platforms such as Procure Wizard
- Handling incoming customer calls and emails
- Responding to enquiries, preparing quotations, and resolving customer issues
- Assisting with website product updates and general administrative tasks
What We’re Looking For
- Previous experience in administration or customer service (ideally within B2B or hospitality)
- Strong IT and computer literacy skills
- A proactive, can‑do attitude with the ability to work independently
- Excellent organisational skills and attention to detail
- The ability to multitask and thrive in a fast‑paced environment
What We Offer
- Salary: (depending on experience)
- Monday–Thursday: 9am–5pm | Friday: 9am–4pm
- 29 days holiday including bank holidays
- Company pension
- Supportive and friendly team environment
Sales & Customer Service Executive employer: James F Kidd & Son Ltd
At James F Kidd & Son Ltd, we pride ourselves on being an excellent employer, offering a supportive and friendly team environment in the heart of Edinburgh. Our Sales & Customer Service Executives enjoy a dynamic work culture with opportunities for personal growth, competitive salaries, and generous holiday allowances, making it a rewarding place to develop your career while contributing to our continued success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research James F Kidd & Son Ltd, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your pitch! Think about how your previous experience in customer service or administration can help you shine in this role. Be ready to share specific examples that highlight your skills and how they align with what they're looking for.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at James F Kidd & Son Ltd.
We think you need these skills to ace Sales & Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales & Customer Service Executive role. Share specific examples of how you've handled customer enquiries or supported a sales team in the past.
Show Off Your IT Skills:Since strong IT skills are a must, mention any software or platforms you’re familiar with, especially if you’ve used tools like Procure Wizard. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at James F Kidd & Son Ltd
✨Know the Company Inside Out
Before your interview, take some time to research James F Kidd & Son Ltd. Understand their products, services, and the industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your proactive attitude and how you can contribute to a positive customer experience.
✨Demonstrate Your IT Proficiency
Make sure to brush up on your IT skills, especially if you're familiar with platforms like Procure Wizard. Be ready to discuss your experience with various software and how you can leverage these skills to support the sales team efficiently.
✨Prepare for a Fast-Paced Environment
Given that this role is fast-paced, think of scenarios where you've successfully multitasked or thrived under pressure. Share these stories during your interview to illustrate your ability to handle the demands of the job.
