At a Glance
- Tasks: Deliver premium customer experiences and manage customer journeys from enquiry to delivery.
- Company: Join James Cropper, a global leader in advanced materials and paper products.
- Benefits: Competitive salary, 25 days holiday, health cash plan, and pension contributions.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Build strong relationships and make a real impact in a supportive environment.
- Qualifications: GCSE Maths and English at Grade 4 or above; customer service experience preferred.
The predicted salary is between 30000 - 30000 £ per year.
As a Customer Experience Representative at James Cropper, you will deliver a premium customer experience to global customers, managing their journey from enquiry and order placement through to delivery.
You will build strong customer relationships, resolve queries, collaborate with internal teams, and help drive continuous improvement while embodying our values of Responsible, Forward Thinking, and Caring.
What you will do;
- Build and maintain strong relationships with new and existing customers.
- Conduct customer service reviews and identify opportunities for improvement.
- Manage new enquiries, reservations, lab matches, and stock agreements.
- Maintain customer records and interactions within CRM systems.
- Produce customer reports and performance dashboards.
- Manage the order process from enquiry through to delivery, working closely with Sales, Planning, Logistics, Operations, and Marketing.
- Handle customer complaints and ensure timely resolution.
- Coordinate sample requests and associated customer communications.
- Lead and support continuous improvement initiatives across customer service processes.
- Support colleagues’ accounts during absences to ensure service continuity.
- Achieve individual and departmental KPIs and objectives
- Contribute to planning, goal setting, and team meetings.
- Participate fully in training and development activities.
What Will Make You Successful?
- GCSE Maths and English at Grade 4 (C) or above, or equivalent.
- Experience in a fast-paced customer-facing environment, ideally within manufacturing.
- Proficiency with CRM and other business systems.
- Excellent communication, organisation, and interpersonal skills.
- Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
Why choose Us?
- We are offering a competitive salary and benefits including;
- The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes
- We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
- 25 days’ holiday per year (pro rata) plus bank holidays
- Free health cash plan so you can claim back cash for a range of medical expenses
- Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest
If this sounds like you and you have an interest in working for James Cropper please apply today!
We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.
Our job applicant privacy policy is available to view here .
The Company
James Cropper are global market leaders in advanced materials and paper products.
Led by the Cropper family for six generations, we have an international workforce and an operational reach in over 50 countries.
Established in 1845, we manufacture paper, packaging and advanced materials incorporating pioneering non-wovens and electrochemical coatings.
We operate across multiple markets from luxury retail to renewable energy.
Renowned globally for service, capability, pioneering and multi award-winning commitment to the highest standards of sustainability.
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Customer Experience Representative in Kendal employer: James Cropper plc
At James Cropper, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Customer Experience Representative, you will benefit from comprehensive training and development programmes, competitive salary packages, and a supportive environment that values your contributions. With a strong commitment to employee wellbeing and sustainability, you will be part of a global leader in advanced materials, where your career can flourish while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative in Kendal
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at James Cropper plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like James Cropper plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Representative in Kendal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to James Cropper plc:Your cover letter is your chance to shine! Tell us why you want to work at James Cropper plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at James Cropper plc!
How to prepare for a job interview at James Cropper plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
