At a Glance
- Tasks: Build strategic relationships with major retail brands and drive their success.
- Company: Exciting tech company revolutionising digital commerce in grocery and retail.
- Benefits: Remote-first setup, high-growth environment, and opportunity for genuine ownership.
- Other info: Fast-paced role with strong exposure to leadership and international collaboration.
- Why this job: Be the first Customer Success hire in Europe and shape customer strategy.
- Qualifications: 6+ years in Customer Success or Strategic Account Management, ideally in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
We’re partnering with one of the most exciting commerce technology businesses in the global grocery and retail space as they expand their Customer Success team across Europe. This is a rare opportunity to join a high-growth, product-led technology company that powers digital commerce experiences for major grocery and retail brands internationally. The business is looking for a senior, commercially minded Customer Success professional to become their first dedicated Customer Success hire in Europe supporting enterprise retail partners across the region.
This is not a traditional reactive CSM role. The successful person will operate as a strategic advisor to enterprise retailers, helping customers maximise platform performance, drive commercial outcomes, influence adoption strategy, and navigate complex operational and product conversations. You’ll work closely with senior stakeholders on both the customer and internal side, partnering with Product, Operations, Sales and Implementation teams globally.
What You’ll Be Doing
- Own strategic relationships with enterprise grocery and retail customers across Europe
- Lead onboarding, adoption, launch readiness, operational reviews and ongoing growth conversations
- Deliver executive-level business reviews focused on commercial performance and platform value
- Act as a trusted advisor to retail stakeholders, influencing decision-making and long-term strategy
- Partner cross-functionally with Product and Engineering teams to advocate for customer priorities
- Analyse platform performance data and connect insights to business outcomes including growth, adoption and operational efficiency
- Support customers through escalations, change management and evolving platform initiatives
- Operate autonomously within a globally distributed team environment
What They’re Looking For
- 6+ years’ experience within Customer Success, Strategic Account Management or Enterprise Account Management
- Strong experience working with enterprise customers within SaaS or platform-based technology businesses
- Grocery e-commerce, retail technology or digital commerce platform experience is highly desirable
- Experience within adjacent sectors such as loyalty, digital promotions, fulfilment technology, marketplace platforms or retail operations would also be valuable
- Strong executive communication and stakeholder management skills
- Ability to influence both customers and internal cross-functional teams
- Commercial mindset with the ability to connect technology performance to measurable business impact
- Comfortable operating independently within a scaling international environment
- Technically engaged and capable of understanding platform configuration, workflows and product evolution
Why This Role?
- First Customer Success hire in Europe with genuine ownership and visibility
- Opportunity to work with major enterprise retail brands
- High-growth international technology environment
- Strategic, commercially impactful role with strong exposure to leadership
- Remote-first setup with international collaboration
- Opportunity to shape processes and customer strategy as the business scales
This role would suit someone who thrives in fast-moving environments, enjoys building trusted customer relationships at senior level, and wants to play a visible role in the growth of a leading commerce technology platform.
Customer Success Manager in Portsmouth employer: James Chase
Join a pioneering commerce technology company that is redefining the grocery and retail landscape in Europe. As a Customer Success Manager, you will enjoy a remote-first work culture that fosters international collaboration, while having the unique opportunity to shape customer strategies and processes from the ground up. With a focus on employee growth and a commitment to innovation, this role offers a chance to work closely with major enterprise brands and make a significant impact in a high-growth environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. Understand their platform's performance metrics and be ready to discuss how you can help enterprise customers maximise their success. Show them you’re not just another candidate, but a strategic partner!
✨Tip Number 3
Practice your executive communication skills. You’ll need to influence decision-making and manage stakeholders effectively. Try mock interviews with friends or mentors to refine your pitch and ensure you can articulate your value clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in Customer Success. Your next big opportunity could be just a click away!
We think you need these skills to ace Customer Success Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with enterprise customers and any relevant SaaS or retail technology background. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven commercial outcomes or improved customer satisfaction. This will help us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build trusted relationships, so it’s important to convey your communication style and approachability. Be genuine about your passion for customer success and the tech industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at James Chase
✨Know Your Customer Success Fundamentals
Brush up on the core principles of Customer Success, especially in a SaaS environment. Be ready to discuss how you’ve driven adoption and maximised platform performance for enterprise clients in your previous roles.
✨Prepare for Strategic Conversations
Since this role involves acting as a strategic advisor, think about how you can influence decision-making. Prepare examples of how you've navigated complex operational discussions and delivered value to senior stakeholders.
✨Showcase Your Analytical Skills
Be prepared to talk about how you've used data to drive business outcomes. Think of specific instances where you analysed platform performance and connected insights to measurable results, like growth or operational efficiency.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams. Have examples ready that showcase your experience in partnering with Product, Operations, and Sales teams to advocate for customer priorities and drive successful outcomes.
