At a Glance
- Tasks: Provide 1st and 2nd Line IT support and troubleshoot user issues.
- Company: Dynamic IT company based in Brighton with a collaborative culture.
- Benefits: Salary up to £32,000, training provided, and opportunities for progression.
- Other info: Office-based role with occasional travel; great for proactive and personable individuals.
- Why this job: Step into a role with more ownership and visibility in your IT career.
- Qualifications: 2-3 years of IT support experience and strong Microsoft 365 skills.
The predicted salary is between 32000 - 32000 £ per year.
Looking for the next step in an IT Support career where you can take on more ownership and become the go-to person onsite? Our client is looking for an IT Support Analyst to join their Brighton office, supporting users within a collaborative and fast-paced environment. The successful candidate will work closely with the wider group IT function while acting as the main onsite IT support contact for the office. This is an excellent opportunity for someone with 1st/2nd Line Support experience who is looking to step into a broader role with more responsibility and exposure to projects.
Key Responsibilities
- Provide 1st and 2nd Line IT support across hardware, software and user issues
- Support Microsoft 365, Exchange and SharePoint environments
- Troubleshoot hardware, Wi-Fi and connectivity issues
- Assist with onboarding and device setup
- Liaise with third-party vendors and support providers
- Support upcoming IT projects and system improvements
- Provide face-to-face support to users across the office
Key Experience
- 2–3 years’ experience within an IT Support / Service Desk role
- Strong Microsoft 365 and desktop support experience
- Experience troubleshooting hardware and software issues
- Good communication and interpersonal skills
- Confident supporting users at all levels of the business
- Proactive and personable approach
Additional Information
- Office based in Brighton – 5 days onsite
- Salary up to £32,000
- Occasional travel may be required
- Onboarding and training provided
If you are looking for a role with more ownership, visibility and progression, please apply or get in touch for more information.
Information Technology Support Analyst employer: James Chase
Join a dynamic and collaborative team in Brighton as an IT Support Analyst, where you will have the opportunity to take ownership of your role and make a real impact on the office's IT operations. With a focus on employee growth, our client offers comprehensive onboarding and training, ensuring you are well-equipped to support users effectively while engaging in exciting IT projects. Enjoy a supportive work culture that values communication and teamwork, making it an ideal environment for those looking to advance their careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or troubleshooting, consider creating a portfolio or a mini-project to demonstrate your expertise. It’s a great way to stand out during interviews.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you’d handle specific user issues or project challenges. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are eager to take on more responsibility.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st and 2nd Line Support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your Microsoft 365 expertise and any troubleshooting successes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've supported users and tackled IT challenges in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves face-to-face support, make sure your application reflects your strong communication skills. We’re looking for someone who can connect with users at all levels, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at James Chase
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills, especially with Microsoft 365, Exchange, and SharePoint. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Show Off Your Communication Skills
Since you'll be providing face-to-face support, practice explaining technical issues in simple terms. Think of examples where you've successfully communicated with users at different levels, as this will highlight your interpersonal skills.
✨Be Proactive and Personable
Demonstrate your proactive approach by discussing how you've taken ownership of past projects or issues. Share instances where you've gone above and beyond to assist users or improve processes, as this aligns with the role's expectations.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team dynamics, upcoming IT projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
