At a Glance
- Tasks: Provide 1st and 2nd Line IT support and troubleshoot user issues.
- Company: Dynamic IT company based in Brighton with a collaborative culture.
- Benefits: Salary up to £32,000, training provided, and opportunities for progression.
- Other info: Office-based role with a proactive and personable team environment.
- Why this job: Step up your IT career with more responsibility and visibility in exciting projects.
- Qualifications: 2-3 years of IT support experience and strong Microsoft 365 skills.
The predicted salary is between 32000 - 32000 £ per year.
Looking for the next step in an IT Support career where you can take on more ownership and become the go-to person onsite? Our client is looking for an IT Support Analyst to join their Brighton office, supporting users within a collaborative and fast-paced environment. The successful candidate will work closely with the wider group IT function while acting as the main onsite IT support contact for the office.
This is an excellent opportunity for someone with 1st/2nd Line Support experience who is looking to step into a broader role with more responsibility and exposure to projects.
Key Responsibilities- Provide 1st and 2nd Line IT support across hardware, software and user issues
- Support Microsoft 365, Exchange and SharePoint environments
- Troubleshoot hardware, Wi-Fi and connectivity issues
- Assist with onboarding and device setup
- Liaise with third-party vendors and support providers
- Support upcoming IT projects and system improvements
- Provide face-to-face support to users across the office
- 2–3 years' experience within an IT Support / Service Desk role
- Strong Microsoft 365 and desktop support experience
- Experience troubleshooting hardware and software issues
- Good communication and interpersonal skills
- Confident supporting users at all levels of the business
- Proactive and personable approach
- Office based in Brighton – 5 days onsite
- Salary up to £32,000
- Occasional travel may be required
- Onboarding and training provided
If you are looking for a role with more ownership, visibility and progression, please apply or get in touch for more information.
Information Technology Support Analyst in Hove employer: James Chase
Join a dynamic and collaborative team in Brighton as an IT Support Analyst, where you'll have the opportunity to take ownership of your role and make a real impact. With a focus on employee growth, our client offers comprehensive onboarding and training, ensuring you develop your skills while working in a supportive environment. Enjoy the benefits of a fast-paced office culture that values communication and teamwork, all while being part of exciting IT projects that enhance your career trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting techniques. Being able to demonstrate your problem-solving skills in real-time can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Information Technology Support Analyst in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st and 2nd Line Support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your Microsoft 365 and troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Share specific examples of how you've supported users and tackled IT challenges in the past.
Show Off Your Communication Skills:Since this role involves face-to-face support, we need to see your communication skills in action. Make sure your application reflects your ability to interact confidently with users at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at James Chase
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Be ready to discuss your experience with Microsoft 365, Exchange, and SharePoint. They’ll likely ask you to troubleshoot a few scenarios, so practice explaining your thought process clearly.
✨Show Off Your Communication Skills
Since this role involves face-to-face support, it’s crucial to demonstrate your interpersonal skills. Prepare examples of how you've effectively communicated with users in the past, especially when resolving issues or onboarding new staff.
✨Be Proactive and Personable
The company is looking for someone who takes ownership and is approachable. Think of instances where you’ve gone above and beyond to help a colleague or improve a process. This will show them you’re the right fit for their collaborative environment.
✨Prepare Questions About Future Projects
Since the role involves supporting IT projects and system improvements, come prepared with questions about upcoming initiatives. This shows your interest in the company’s growth and your eagerness to contribute to their success.
