At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot user issues.
- Company: Join a dynamic team in a fast-paced Brighton office.
- Benefits: Salary up to £32,000, training provided, and opportunities for progression.
- Other info: Face-to-face support in a collaborative environment with potential for travel.
- Why this job: Step into a role with more ownership and visibility in IT support.
- Qualifications: 2-3 years of IT support experience and strong Microsoft 365 skills.
The predicted salary is between 32000 - 32000 £ per year.
Looking for the next step in an IT Support career where you can take on more ownership and become the go-to person onsite? Our client is looking for an IT Support Analyst to join their Brighton office, supporting users within a collaborative and fast-paced environment. The successful candidate will work closely with the wider group IT function while acting as the main onsite IT support contact for the office.
This is an excellent opportunity for someone with 1st/2nd Line Support experience who is looking to step into a broader role with more responsibility and exposure to projects.
Key Responsibilities- Provide 1st and 2nd Line IT support across hardware, software and user issues
- Support Microsoft 365, Exchange and SharePoint environments
- Troubleshoot hardware, Wi‑Fi and connectivity issues
- Assist with onboarding and device setup
- Liaise with third‑party vendors and support providers
- Support upcoming IT projects and system improvements
- Provide face‑to‑face support to users across the office
- 2–3 years’ experience within an IT Support / Service Desk role
- Strong Microsoft 365 and desktop support experience
- Experience troubleshooting hardware and software issues
- Good communication and interpersonal skills
- Confident supporting users at all levels of the business
- Proactive and personable approach
- Office based in Brighton – 5 days onsite
- Salary up to £32,000
- Occasional travel may be required
- Onboarding and training provided
If you are looking for a role with more ownership, visibility and progression, please apply or get in touch for more information.
Onsite IT Support Analyst — 1st/2nd Line, M365 Expert in Brighton employer: James Chase
Join a dynamic and supportive team in Brighton, where your IT skills will be valued and nurtured. Our client offers a collaborative work culture that encourages professional growth and provides opportunities to take ownership of projects, making it an ideal environment for those looking to advance their careers in IT support. With comprehensive onboarding and training, as well as a focus on employee development, this role is perfect for individuals eager to make a meaningful impact while enjoying the vibrant atmosphere of Brighton.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Analyst — 1st/2nd Line, M365 Expert in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your work, bring them along to interviews. Demonstrating your expertise in Microsoft 365 and troubleshooting can really set you apart from other candidates.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and upcoming projects. This shows you're genuinely interested in the role and ready to take on more responsibility.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Onsite IT Support Analyst — 1st/2nd Line, M365 Expert in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st/2nd Line Support experience and any specific skills related to Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our team. We love seeing personality, so let your enthusiasm for IT support come through!
Showcase Your Problem-Solving Skills:In your application, mention specific examples of how you've tackled hardware or software issues in the past. We’re looking for proactive individuals who can think on their feet, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at James Chase
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Exchange, and SharePoint. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and confidence in handling user issues.
✨Showcase Your Communication Skills
Since you'll be providing face-to-face support, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with users at different levels, as this will highlight your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support situations. Prepare a few examples from your previous roles where you resolved hardware or software issues, and be ready to explain your thought process and the steps you took.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you've gone above and beyond in your previous roles, whether it was suggesting improvements or taking ownership of a project. This will show you're not just a problem-solver but also a forward-thinker.
