At a Glance
- Tasks: Provide 1st and 2nd Line IT support in a fast-paced environment.
- Company: Join a dynamic team in Brighton with a collaborative culture.
- Benefits: Salary up to £32,000, training provided, and opportunities for progression.
- Other info: Office-based role with occasional travel; great for proactive individuals.
- Why this job: Step up your IT career with more ownership and visibility on exciting projects.
- Qualifications: 2-3 years of IT support experience and strong Microsoft 365 skills.
The predicted salary is between 32000 - 32000 £ per year.
Looking for the next step in an IT Support career where you can take on more ownership and become the go-to person onsite? Our client is looking for an IT Support Analyst to join their Brighton office, supporting users within a collaborative and fast-paced environment. The successful candidate will work closely with the wider group IT function while acting as the main onsite IT support contact for the office.
This is an excellent opportunity for someone with 1st/2nd Line Support experience who is looking to step into a broader role with more responsibility and exposure to projects.
Key Responsibilities- Provide 1st and 2nd Line IT support across hardware, software and user issues
- Support Microsoft 365, Exchange and SharePoint environments
- Troubleshoot hardware, Wi‑Fi and connectivity issues
- Assist with onboarding and device setup
- Liaise with third‑party vendors and support providers
- Support upcoming IT projects and system improvements
- Provide face‑to‑face support to users across the office
- 2–3 years’ experience within an IT Support / Service Desk role
- Strong Microsoft 365 and desktop support experience
- Experience troubleshooting hardware and software issues
- Good communication and interpersonal skills
- Confident supporting users at all levels of the business
- Proactive and personable approach
- Office based in Brighton – 5 days onsite
- Salary up to £32,000
- Occasional travel may be required
- Onboarding and training provided
If you are looking for a role with more ownership, visibility and progression, please apply or get in touch for more information.
Information Technology Support Analyst in Brighton employer: James Chase
Join a dynamic team in Brighton where your IT support skills will be valued and nurtured. Our collaborative work culture fosters growth and innovation, providing you with opportunities to take ownership of projects and enhance your career. With comprehensive onboarding and training, plus the chance to work closely with a wider IT function, this role is perfect for those seeking meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your work, bring them along to interviews. Demonstrating your troubleshooting prowess with real-life scenarios can really impress potential employers.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the team dynamics and upcoming projects. This shows you're genuinely interested in the role and ready to take on more responsibility.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Information Technology Support Analyst in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st and 2nd Line Support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your Microsoft 365 and troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've supported users and tackled IT challenges in the past.
Show Off Your Communication Skills:Since this role involves face-to-face support, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight your ability to connect with users at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Brighton!
How to prepare for a job interview at James Chase
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd Line Support skills. Be ready to discuss your experience with Microsoft 365, Exchange, and SharePoint. Prepare to troubleshoot common hardware and software issues, as you might be asked to solve a problem on the spot!
✨Show Off Your Communication Skills
Since you'll be supporting users at all levels, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical staff. This will show that you're not just tech-savvy but also approachable.
✨Demonstrate Your Proactive Approach
Think of instances where you've taken initiative in previous roles. Whether it was improving a process or helping a colleague with a tech issue, share these stories. Employers love candidates who can take ownership and drive improvements.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team dynamics, upcoming IT projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
