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- Tasks: Be the go-to person for customer queries and deliver impactful training.
- Company: Join a growing digital solutions provider in the education sector.
- Benefits: Enjoy a competitive salary, hybrid work, and 37 days annual leave.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Strong customer service experience and excellent communication skills.
- Other info: Great opportunity for personal development in a dynamic environment.
The predicted salary is between 26500 - 30000 £ per year.
Customer Services Technical Support Specialist
Location: Hybrid / Remote (1 Day every 2 Weeks)
Type: Full-Time, Permanent
Salary: £26,500 – £30,000 depending on experience + benefits (37 days annual leave)
We’re working with a growing digital solutions provider that supports engagement across the education and non-profit sector. They are looking to bring in a Customer Services Coordinator to join their customer operations team. This is for someone who enjoys problem-solving, engaging with people, and delivering practical support that makes a difference.
This is a great opportunity for someone with strong customer service experience who wants to expand their skills in digital platforms, technical support, and training delivery.
What you’ll be doing:
- Acting as first point of contact for customer enquiries via phone, email, live chat, and ticketing
- Responding to and prioritising support requests, taking ownership through to resolution
- Delivering training to new and existing customers both online and face to face
- Keeping support and user documentation up to date
- Recommending improvements to internal processes and sharing best practice
What we’re looking for:
- Proven experience in a customer-facing support role
- Strong written and verbal communication skills, able to explain technical information clearly
- Confident IT user, ideally with exposure to CMS or CRM systems
- Excellent organisational skills with the ability to prioritise under pressure
- Attention to detail and ability to work independently as well as part of a small team
- Bonus: experience in training delivery or knowledge of student organisations or higher education
Why join?
This is a hands-on role in a collaborative team where your input is valued. You will develop your skills across customer engagement, digital systems, and service improvement while working in an organisation that is ambitious about its future and the impact it delivers.
Benefits include a competitive salary, hybrid working, and strong support for personal development.
Ready to bring your customer service skills into a growing digital environment? Apply now to find out more.
Technical Support Specialist employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. Practise common interview questions so you can showcase your customer service skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in joining our awesome team.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and technical skills. We want to see how you can bring your unique flair to the role!
Showcase Your Communication Skills: Since strong written communication is key for this position, ensure your application is clear and concise. Use examples that demonstrate your ability to explain technical information in an easy-to-understand way.
Highlight Problem-Solving Abilities: We love a good problem-solver! Share specific instances where you've tackled challenges in customer support. This will show us you're ready to take ownership of customer enquiries.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at James Andrews Technology
✨Know the Company Inside Out
Before your interview, take some time to research the company and its mission. Understand their role in the education and non-profit sectors, and think about how your skills can contribute to their goals. This will show your genuine interest and help you tailor your answers.
✨Showcase Your Problem-Solving Skills
As a Technical Support Specialist, you'll be solving customer issues daily. Prepare examples from your past experiences where you've successfully resolved problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Clear Communication
Strong communication is key in this role. During the interview, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly and confidently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.