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- Tasks: Be the go-to person for customer queries and deliver impactful training.
- Company: Join a growing digital solutions provider in the education sector.
- Benefits: Enjoy a competitive salary, hybrid work, and 37 days annual leave.
- Other info: Great opportunity for personal development in a dynamic environment.
- Why this job: Make a difference while developing your skills in a supportive team.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 26500 - 30000 £ per year.
Customer Services Technical Support Specialist
Location: Hybrid / Remote (1 Day every 2 Weeks)
Type: Full-Time, Permanent
Salary: £26,500 – £30,000 depending on experience + benefits (37 days annual leave)
We’re working with a growing digital solutions provider that supports engagement across the education and non-profit sector. They are looking to bring in a Customer Services Coordinator to join their customer operations team. This is for someone who enjoys problem-solving, engaging with people, and delivering practical support that makes a difference.
This is a great opportunity for someone with strong customer service experience who wants to expand their skills in digital platforms, technical support, and training delivery.
What you’ll be doing:
- Acting as first point of contact for customer enquiries via phone, email, live chat, and ticketing
- Responding to and prioritising support requests, taking ownership through to resolution
- Delivering training to new and existing customers both online and face to face
- Keeping support and user documentation up to date
- Recommending improvements to internal processes and sharing best practice
What we’re looking for:
- Proven experience in a customer-facing support role
- Strong written and verbal communication skills, able to explain technical information clearly
- Confident IT user, ideally with exposure to CMS or CRM systems
- Excellent organisational skills with the ability to prioritise under pressure
- Attention to detail and ability to work independently as well as part of a small team
- Bonus: experience in training delivery or knowledge of student organisations or higher education
Why join?
This is a hands-on role in a collaborative team where your input is valued. You will develop your skills across customer engagement, digital systems, and service improvement while working in an organisation that is ambitious about its future and the impact it delivers.
Benefits include a competitive salary, hybrid working, and strong support for personal development.
Ready to bring your customer service skills into a growing digital environment? Apply now to find out more.
Technical Support Specialist employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our awesome team.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and technical support. We want to see how your skills align with what we're looking for, so don’t hold back!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use straightforward language to explain your experiences and how they relate to the job description.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those that involved customer interactions or technical issues.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at James Andrews Technology
✨Know Your Stuff
Make sure you brush up on the company's digital solutions and how they support the education and non-profit sectors. Familiarise yourself with common technical issues that customers might face, as well as the tools you'll be using, like CMS or CRM systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where your problem-solving skills made a difference, and be ready to share these during the interview.
✨Communicate Clearly
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Be Ready to Train
Since delivering training is part of the job, think about any experiences you've had in training or teaching others. Be prepared to discuss how you would approach training new customers, and maybe even suggest a training method you believe works best.