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For Companies At a Glance
- Tasks: Design and integrate services for a modern digital workplace.
- Company: Join a forward-thinking organisation undergoing digital transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape innovative service solutions and drive impactful change in a dynamic environment.
- Qualifications: Significant experience in IT service architecture and integration required.
- Other info: Collaborative culture with a focus on service excellence and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Our client is undergoing a major digital transformation and requires a Service Architect to design and integrate services that support their modern workplace and digital infrastructure. The position suits someone who can translate complex requirements into practical service solutions and operates effectively where strategy meets delivery.
Responsibilities
- Design scalable IT service models aligned with the organisation's digital transformation strategy.
- Ensure integration across Microsoft 365, Power Platform, ESRI ArcGIS, and Azure.
- Collaborate with IT leaders, product teams, and business stakeholders to shape service solutions.
- Embed ITIL 4 principles across service lifecycle functions including incident, change, and request management.
- Monitor service performance via Power BI dashboards and produce insights.
- Ensure compliance with NIST CSF 2.0 Level 6 and other governance and risk frameworks.
- Assure outsourced service delivery partners against SLAs, KPIs, and contractual obligations.
- Drive service innovation using cloud-native technologies, automation, and agile methodology.
- Support business continuity, disaster recovery, and service optimisation.
- Maintain service architecture documentation, process flows, and governance artefacts.
Experience Required
- Significant experience in IT service architecture and integration.
- Experience in public sector or enterprise-scale organisations.
- Proven track record of working with Microsoft Azure, cloud-native tools, and hybrid models.
- Experience managing stakeholders and vendors.
Skills, Knowledge and Expertise Required
- Strong grasp of ITIL and modern service management practices.
- Ability to see the big picture whilst maintaining attention to operational detail.
- Collaborative mindset with a drive for service excellence.
- Certifications such as ITIL, TOGAF, or relevant cloud architecture qualifications are desirable.
Please note that you require recent experience to apply for this role.
Service Architect employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Azure or in service architecture. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific projects where you've designed scalable IT service models or integrated cloud-native technologies. Real examples make you memorable!
✨Tip Number 3
Stay updated on industry trends! Follow blogs, podcasts, and webinars related to digital transformation and IT service management. This knowledge will not only help you in interviews but also show that you're genuinely passionate about the field.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT service architecture and integration. We want to see how your skills align with the digital transformation goals of our client!
Showcase Relevant Experience: Don’t forget to mention your experience with Microsoft Azure, cloud-native tools, and any public sector work. We love seeing a proven track record that matches the role, so make it shine!
Highlight Collaboration Skills: Since this role involves working closely with IT leaders and stakeholders, share examples of how you've successfully collaborated in the past. We’re all about teamwork here at StudySmarter!
Keep It Professional Yet Engaging: While we appreciate a friendly tone, ensure your application maintains professionalism. We want to see your personality, but also your commitment to service excellence and ITIL principles!
How to prepare for a job interview at James Andrews Technology
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft 365, Azure, and Power Platform. Brush up on your knowledge of ITIL principles too, as they’ll likely come up during the interview.
✨Showcase Your Collaboration Skills
Since the role involves working with IT leaders and business stakeholders, be ready to discuss examples of how you've successfully collaborated in the past. Highlight specific projects where teamwork led to successful service solutions.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle real-world scenarios related to service architecture and integration. Think about challenges you've faced and how you applied your skills to overcome them, especially in a digital transformation context.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you monitor service performance and produce insights, particularly using tools like Power BI. Share examples of how your analytical skills have driven service innovation or optimisation in previous roles.
