At a Glance
- Tasks: Support digital projects and operational service delivery in a remote role.
- Company: Well-structured public sector organisation focused on systems improvement.
- Benefits: Full-time hours, remote work, and valuable experience in the public sector.
- Other info: Opportunity for varied support role with potential for growth.
- Why this job: Join a team making a real difference through service transformation and data management.
- Qualifications: Strong Excel skills and experience in administration or business systems support.
The predicted salary is between 30000 - 40000 £ per year.
Working model: Remote
Hours: Full time, 37 hours per week (8:30am- 5:00pm)
Contract type: Temporary (initial 3 months)
DBS requirement: Basic
We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support.
Key responsibilities:
- Provide day-to-day technical and administrative support to the service team
- Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms)
- Reconcile rent and housing benefit payments, including year-end processing
- Prepare and analyse service data for reports, KPIs and performance reviews
- Support the production of letters, notices, and formal documentation
- Respond to FOI requests and basic-level complaints, ensuring accurate records
- Contribute to resident engagement activities and training coordination
- Maintain up-to-date manual and electronic records and filing systems
- Share knowledge across the team and deputise for senior colleagues when required
Experience and skills required:
- Strong Microsoft Office skills, especially Excel, Word and Outlook
- Experience in administration or business systems support
- Comfortable working with data, reconciling payments, and producing reports
- Proactive and organised, with strong attention to detail
- Ideally experience in a housing, local authority, or public sector setting
- Familiarity with NEC Housing or similar housing management systems
- Awareness of records management and reporting standards
If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.
Remote Business Systems Officer employer: James Andrews Technology
Join a well-structured public sector organisation that values its employees and fosters a collaborative work culture. As a Remote Business Systems Officer, you will benefit from flexible working hours, opportunities for professional growth, and the chance to contribute to meaningful service transformation projects. This role not only offers a supportive environment but also allows you to make a tangible impact in the community through your work.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Business Systems Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or housing management. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to business systems and data reporting. We recommend setting up a mock interview with a friend to get comfortable discussing your skills and experiences in a relaxed setting.
✨Tip Number 3
Show off your Excel skills! Create a mini portfolio of reports or data analyses you've done in the past. This will not only demonstrate your capabilities but also give you something tangible to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for candidates who are proactive and organised, just like you!
We think you need these skills to ace Remote Business Systems Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your strong Excel and administration skills, as well as any experience with housing or business systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Business Systems Officer role. Mention your proactive approach and attention to detail, and how these traits will help us in supporting digital projects and operational service delivery.
Showcase Your Experience:If you've worked with NEC Housing or similar platforms, make sure to mention it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at James Andrews Technology
✨Know Your Systems
Familiarise yourself with the specific systems mentioned in the job description, like NEC Housing. Understanding how these systems work and their common issues will show your potential employer that you're ready to hit the ground running.
✨Excel Skills on Display
Since strong Excel skills are a must, prepare to demonstrate your proficiency. Bring examples of reports or data analyses you've done in the past, and be ready to discuss how you can apply those skills to support the team.
✨Be Proactive in Your Approach
Showcase your proactive nature by discussing times when you've taken initiative in previous roles. Whether it was improving a process or resolving an issue before it escalated, this will highlight your organisational skills and attention to detail.
✨Engagement and Communication
Since the role involves resident engagement activities, think of examples where you've successfully communicated or trained others. This will demonstrate your ability to contribute positively to the team and support service delivery effectively.
