Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and optimise systems for operational teams, enhancing service delivery.
- Company: Established housing provider focused on improving technology use.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Why this job: Make a real difference by improving processes and user experiences.
- Qualifications: Experience with CRM systems and strong problem-solving skills.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A well-established housing provider is seeking an experienced Systems and Process Analyst to support and optimise the systems used across its operational teams. This role is ideal for someone who understands how operational systems and processes work in practice and enjoys improving the way teams use technology to deliver services more effectively.
You will act as the central point of expertise for system users, helping colleagues adopt best practice while identifying opportunities to improve processes, data quality, and system functionality. You will work closely with operational teams, IT, and data specialists to ensure systems support efficient service delivery and a positive customer experience.
Key Responsibilities- Champion best practice system usage across operational teams, ensuring consistent and compliant use of CRM and related platforms.
- Act as the first line of support for system users, triaging issues and resolving or escalating where necessary.
- Identify opportunities to improve operational processes, system functionality, and user workflows.
- Develop and maintain clear system documentation, user guides, and process materials.
- Deliver training sessions, workshops, and one-to-one support for colleagues with varying levels of digital confidence.
- Monitor and improve data quality, ensuring records are complete, accurate, and aligned with organisational standards.
- Support system upgrades, testing, and configuration changes, including user acceptance testing.
- Collaborate with IT, digital, and operational teams to refine processes and improve system performance.
- Track system usage and performance indicators, highlighting risks and opportunities for improvement.
- Ensure system updates, changes, and new features are communicated effectively to users.
- Support continuous improvement initiatives that enhance service delivery and operational efficiency.
- Experience working with CRM or operational systems such as Microsoft Dynamics or similar platforms.
- Strong understanding of operational processes and how systems support service delivery.
- Experience analysing workflows and identifying practical improvements to systems or processes.
- Confidence delivering training or guidance to colleagues with varying levels of digital confidence.
- Strong problem-solving skills and the ability to diagnose user issues and system faults.
- Excellent communication skills with the ability to explain systems clearly to non-technical users.
- Strong data awareness and an understanding of the importance of data accuracy and governance.
System Analyst in London employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with CRM systems and process improvements. This will give you an edge during interviews and show employers what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've tackled challenges in previous roles, especially around system usage and operational processes.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to land that dream job!
We think you need these skills to ace System Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of System Analyst. Highlight your experience with CRM systems and operational processes, showing how you've improved service delivery in past roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've championed best practices or delivered training sessions that made a difference.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced in previous roles. We love to see how you’ve diagnosed issues and implemented solutions to improve system functionality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at James Andrews Technology
✨Know Your Systems
Make sure you have a solid understanding of the CRM or operational systems mentioned in the job description, like Microsoft Dynamics. Familiarise yourself with their functionalities and how they can be optimised to improve service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved issues in previous roles. Be ready to discuss specific instances where you improved processes or enhanced system functionality, as this will demonstrate your analytical skills.
✨Communicate Clearly
Practice explaining complex systems in simple terms. Since you'll be training colleagues with varying levels of digital confidence, being able to communicate effectively is key. Think of ways to break down technical jargon into relatable concepts.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement during the interview. Discuss any initiatives you've led or participated in that enhanced operational efficiency or data quality, showing that you're proactive about making things better.