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- Tasks: Support digital projects and operational service delivery in a remote role.
- Company: Join a well-structured public sector organisation focused on systems improvement.
- Benefits: Enjoy remote work flexibility and a full-time schedule with a temporary contract.
- Why this job: Be part of meaningful service transformation while enhancing your technical and administrative skills.
- Qualifications: Strong Excel and administration skills; experience in housing or business systems preferred.
- Other info: Immediate start available for proactive candidates ready to make an impact.
The predicted salary is between 28800 - 43200 £ per year.
Working model: Remote
Hours: Full time, 37 hours per week (8:30am – 5:00pm)
Contract type: Temporary (initial 3 months)
DBS requirement: Basic
We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery.
This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support.
Key responsibilities:- Provide day-to-day technical and administrative support to the service team
- Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms)
- Reconcile rent and housing benefit payments, including year-end processing
- Prepare and analyse service data for reports, KPIs and performance reviews
- Support the production of letters, notices, and formal documentation
- Respond to FOI requests and basic-level complaints, ensuring accurate records
- Contribute to resident engagement activities and training coordination
- Maintain up-to-date manual and electronic records and filing systems
- Share knowledge across the team and deputise for senior colleagues when required
- Strong Microsoft Office skills, especially Excel, Word and Outlook
- Experience in administration or business systems support
- Comfortable working with data, reconciling payments, and producing reports
- Proactive and organised, with strong attention to detail
- Ideally experience in a housing, local authority, or public sector setting
- Familiarity with NEC Housing or similar housing management systems
- Awareness of records management and reporting standards
If you’re available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.
Business Systems Officer employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Officer
✨Tip Number 1
Familiarise yourself with NEC Housing or similar platforms. Understanding the specific systems used in the role will give you a significant advantage during interviews, as you'll be able to discuss your relevant experience and how you can contribute to the team's success.
✨Tip Number 2
Brush up on your Excel skills, especially data analysis and reporting functions. Being able to demonstrate your proficiency in Excel during discussions will show that you're well-prepared for the data-heavy aspects of the role.
✨Tip Number 3
Prepare examples of your previous experience in administration or business systems support. Think about specific challenges you've faced and how you overcame them, as this will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Research the public sector organisation's recent projects or initiatives. Being knowledgeable about their current systems improvement and service transformation efforts will allow you to engage in meaningful conversations and demonstrate your genuine interest in the role.
We think you need these skills to ace Business Systems Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong Microsoft Office skills, particularly in Excel, as well as your experience in administration or business systems support. Use specific examples that demonstrate your ability to work with data and produce reports.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your familiarity with housing management systems like NEC Housing and how your proactive approach can contribute to their service transformation.
Highlight Relevant Experience: When detailing your work history, focus on roles where you provided technical and administrative support. Emphasise any experience you have with reconciling payments, preparing reports, and responding to requests, as these are key responsibilities of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at James Andrews Technology
✨Showcase Your Excel Skills
Since strong Excel skills are crucial for this role, be prepared to discuss specific examples of how you've used Excel in previous positions. Consider mentioning any advanced functions or data analysis techniques you've employed.
✨Understand the Systems
Familiarise yourself with NEC Housing or similar platforms before the interview. Being able to discuss your experience with these systems will demonstrate your readiness to contribute to the team's ongoing maintenance and upgrades.
✨Prepare for Data-Related Questions
Expect questions about data reporting and reconciliation processes. Be ready to explain how you approach data analysis and ensure accuracy in your reports, as this is a key responsibility of the role.
✨Demonstrate Proactivity and Organisation
The role requires a proactive and organised individual. Share examples from your past experiences where you took initiative or improved processes, highlighting your attention to detail and ability to manage multiple tasks effectively.
