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For Companies At a Glance
- Tasks: Lead a team while providing top-notch IT support to colleagues.
- Company: Join a dynamic company focused on excellent service and teamwork.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Combine your tech skills with leadership to make a real difference.
- Qualifications: Experience in IT support and strong leadership abilities.
- Other info: Great opportunity for growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Service Desk Team Lead to lead their 1st line support team in the South region. This role combines hands-on technical support with team leadership, requiring someone who can deliver excellent service whilst managing and developing a team of analysts.
You will provide first line IT technical support to internal colleagues whilst managing a team of 1st line analysts. The position requires a balance of technical expertise and leadership skills to ensure the team delivers high-quality support services across the region.
- Troubleshooting and resolving 1st line technical issues, hardware problems and application queries.
- Acting as a gatekeeper for escalations, ensuring thorough investigation occurs before issues are passed to senior team members or third parties.
Service Desk Team Lead in Bracknell employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership and technical support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams or resolved conflicts. This will help potential employers see you as the Service Desk Team Lead they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Team Lead in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Desk Team Lead role. Highlight your technical support background and any leadership experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a team and providing excellent service. Don’t forget to mention specific examples of how you've successfully managed teams or resolved technical issues.
Showcase Your Technical Skills: Since this role involves hands-on technical support, make sure to list relevant technical skills and tools you’ve used. We want to see that you can troubleshoot effectively and lead your team in doing the same!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at James Andrews Technology
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills required for the role. Be prepared to discuss common 1st line support issues, troubleshooting techniques, and any relevant software or hardware knowledge. This will show that you’re not just a leader but also someone who can get their hands dirty when needed.
✨Showcase Your Leadership Style
Think about your leadership approach and be ready to share examples of how you've successfully managed a team in the past. Highlight your ability to motivate and develop team members, as well as how you handle conflicts or escalations. This will demonstrate that you can lead effectively while maintaining high service standards.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making process. Practice articulating how you would handle specific situations, such as a major outage or a difficult team member. This will help you convey your thought process and reassure them of your capability to manage real-life challenges.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Tailor your responses to align with what they stand for, especially regarding teamwork and customer service. Showing that you fit into their culture can give you an edge over other candidates.
