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- Tasks: Lead a 1st line support team and deliver top-notch technical support.
- Company: A leading IT services firm with a focus on quality service.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Combine your leadership skills with tech support to make a real difference.
- Qualifications: Strong problem-solving abilities and experience in team management.
- Other info: Join a dynamic team in Bracknell with great growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT services firm is looking for a Service Desk Team Lead to oversee their 1st line support team in the South region. In this role, you will blend technical support with leadership, ensuring high-quality service delivery while managing a team of analysts. The ideal candidate will possess strong problem-solving skills and experience in team management. This position is based in Bracknell, England.
Service Desk Lead – 1st Line Support & Team Leadership in Bracknell employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead – 1st Line Support & Team Leadership in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services sector, especially those who work in or know about service desk roles. A friendly chat can lead to insider info on job openings and even referrals.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and delivering high-quality service. Share specific examples of how you've solved problems and led your team to success.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical support scenarios and be ready to discuss how you would handle them. Also, think about your management style and how you motivate your team – this will show you're the right fit for the Service Desk Lead role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Service Desk Team Lead position. Plus, it shows you're serious about joining our awesome team in Bracknell!
We think you need these skills to ace Service Desk Lead – 1st Line Support & Team Leadership in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management and technical support. We want to see how your skills align with the role of Service Desk Team Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our 1st line support team. Share specific examples of your problem-solving skills and leadership experience that relate to the job.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, highlight instances where you've tackled challenges head-on. We love candidates who can demonstrate their ability to think on their feet and deliver high-quality service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at James Andrews Technology
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to 1st line support. Be prepared to discuss common issues and solutions, as well as any tools or software you’ve used in previous roles. This will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Style
Think about your approach to team management and be ready to share examples of how you've successfully led a team in the past. Highlight your problem-solving skills and how you motivate your team to deliver high-quality service. This is your chance to shine as a leader!
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to team dynamics or customer service challenges. Practice your responses to these scenarios, focusing on how you would handle conflicts or improve team performance. This will demonstrate your critical thinking and leadership abilities.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Understanding their approach to service delivery and team collaboration can help you tailor your answers to align with their expectations. It shows that you’re genuinely interested in being part of their team.
