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For Companies At a Glance
- Tasks: Analyse and improve housing processes to enhance efficiency and service delivery.
- Company: A well-established Housing Association focused on digital transformation.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Join a team dedicated to improving resident outcomes through innovative solutions.
- Qualifications: Experience as a Business Analyst with strong housing knowledge and process improvement skills.
- Other info: Dynamic role with opportunities for growth and impact in the community.
The predicted salary is between 28800 - 48000 £ per year.
A well-established Housing Association is seeking a Business Analyst to support digital transformation and process improvement across housing operations. This role offers the opportunity to improve services, streamline ways of working, and enhance resident outcomes through better systems, data, and business processes.
The Role
You’ll work closely with housing services, operational teams, and IT to understand current processes, identify inefficiencies, and design improved solutions. You will play a key role in translating business needs into system and process changes that deliver tangible improvements for residents and staff. This role is ideal for a Business Analyst with strong housing knowledge and a passion for continuous improvement and change.
Key Responsibilities
- Analyse and improve end-to-end housing processes, identifying opportunities to enhance efficiency and service delivery
- Gather, document, and manage business requirements for system and process change
- Support the implementation and optimisation of housing management systems (e.g. NEC, MRI, Capita or similar)
- Translate requirements into user stories, process maps, and functional specifications
- Facilitate workshops and support UAT to ensure solutions deliver agreed outcomes
- Use data and insights to measure performance and support continuous improvement
- Work with IT teams and suppliers to align system configuration with improved processes
- Support change management, adoption, and compliance with housing regulations and GDPR
What You’ll Bring
- Experience as a Business Analyst, ideally within housing, social housing, or local government
- Strong knowledge of housing operations and housing management systems
- Proven experience delivering process improvement and digital change initiatives
- Excellent requirements gathering, process mapping, and stakeholder engagement skills
- Experience working in Agile or iterative environments
- Strong analytical skills with ability to use data to drive improvement
- Familiarity with tools such as JIRA, Confluence, Power BI, SQL, or similar
Business Analyst in Birmingham employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend industry events, and connect on LinkedIn. The more people you know, the better your chances of landing that Business Analyst role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects, especially those related to process improvement and digital transformation. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of housing management systems and Agile methodologies. Be ready to discuss how you've used data to drive improvements in past roles – it’s all about demonstrating your expertise!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Business Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience in housing operations and any digital transformation projects you've been part of. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving housing services and how your background makes you a perfect fit for this role. We love seeing genuine enthusiasm!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to mention specific examples where you've used data to drive improvements. We’re keen on seeing how you’ve turned insights into action in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at James Andrews Technology
✨Know Your Housing Operations
Make sure you brush up on your knowledge of housing operations and management systems. Familiarise yourself with tools like NEC, MRI, or Capita, as well as the specific challenges faced in the sector. This will help you speak confidently about how you can contribute to process improvements.
✨Prepare Your Success Stories
Think of specific examples from your past experience where you've successfully delivered process improvements or digital change initiatives. Be ready to discuss how you gathered requirements, facilitated workshops, and used data to drive decisions. This will showcase your analytical skills and practical experience.
✨Engage with Stakeholders
Demonstrate your stakeholder engagement skills by preparing questions that show your interest in understanding their needs. Think about how you can translate those needs into actionable solutions. This will highlight your ability to work collaboratively and ensure that you’re aligned with the team’s goals.
✨Show Your Passion for Continuous Improvement
Express your enthusiasm for continuous improvement and change during the interview. Share your thoughts on how you can enhance resident outcomes through better systems and processes. This will help convey your commitment to making a positive impact in the role.
