Application Support Analyst in Birmingham

Our client, a social housing organisation, seeks an Application Support Analyst to support and enhance their core business systems, with particular focus on their Housing Management System.

Responsibilities

• Provide expert support for incidents and requests related to core business applications
• Interpret business requirements and translate these into technical enhancements
• Maintain and optimise business applications, identifying areas for improvement
• Troubleshoot problems and implement solutions
• Work with stakeholders to ensure applications align to business needs
• Design and document workflows and integrations across business applications
• Analyse incident trends, identify root causes and implement corrective actions
• Lead on structured change to core business applications
• Manage vendor relationships to ensure applications meet organisational needs
• Produce reporting to demonstrate application performance
• Significant experience of application support within a social housing organisation
• Strong project management experience in complex housing environments
• Experience supporting and developing core business applications in social housing (housing management, document management, reporting systems)
• Excellent vendor and third party relationship management
• Knowledge of business improvement methodologies
• Strong stakeholder management and relationship building skills
• Ability to explain complex processes to non-technical audiences

James Andrews is acting as an employment agency and business in relation to this role.

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