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For Companies At a Glance
- Tasks: Support and enhance core business systems, focusing on the Housing Management System.
- Company: Join a social housing organisation dedicated to making a difference.
- Benefits: Competitive salary, professional development, and a chance to impact communities.
- Why this job: Be a key player in improving essential services for the community.
- Qualifications: Experience in application support and strong project management skills required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a social housing organisation, seeks an Application Support Analyst to support and enhance their core business systems, with particular focus on their Housing Management System.
Responsibilities
- Provide expert support for incidents and requests related to core business applications
- Interpret business requirements and translate these into technical enhancements
- Maintain and optimise business applications, identifying areas for improvement
- Troubleshoot problems and implement solutions
- Work with stakeholders to ensure applications align to business needs
- Design and document workflows and integrations across business applications
- Analyse incident trends, identify root causes and implement corrective actions
- Lead on structured change to core business applications
- Manage vendor relationships to ensure applications meet organisational needs
- Produce reporting to demonstrate application performance
Requirements
- Significant experience of application support within a social housing organisation
- Strong project management experience in complex housing environments
- Experience supporting and developing core business applications in social housing (housing management, document management, reporting systems)
- Excellent vendor and third party relationship management
- Knowledge of business improvement methodologies
- Strong stakeholder management and relationship building skills
- Ability to explain complex processes to non-technical audiences
Application Support Analyst in Birmingham employer: James Andrews Technology
Contact Detail:
James Andrews Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work with application support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled challenges in application support. Real-life stories make you memorable!
✨Tip Number 3
Tailor your approach! Research the organisation's core business systems and think about how your experience aligns with their needs. When you apply through our website, make sure to highlight your relevant skills and experiences that match their requirements.
✨Tip Number 4
Follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reinforce your fit for the position!
We think you need these skills to ace Application Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with housing management systems and any relevant project management skills. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about specific incidents you've supported or improvements you've made in previous roles. This helps us see your problem-solving abilities in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to complex processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at James Andrews Technology
✨Know Your Systems
Make sure you have a solid understanding of the Housing Management System and other core business applications. Familiarise yourself with common issues and enhancements that can be made, as this will show your expertise and readiness to tackle challenges.
✨Speak Their Language
Prepare to explain complex processes in simple terms. Since you'll be working with stakeholders who may not be technical, practice how to break down technical jargon into relatable concepts. This will demonstrate your communication skills and ability to bridge gaps.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've troubleshot problems or implemented solutions in previous roles. Highlight your analytical skills by explaining how you identified root causes and what corrective actions you took.
✨Build Relationships
Emphasise your experience in managing vendor relationships and stakeholder engagement. Prepare examples of how you've successfully collaborated with others to ensure applications meet organisational needs, as this is crucial for the role.