We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.
This is a home based role.
The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella)
We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services.
Duties will include (but are not limited to):
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Managing responsive repairs services across a housing portfolio
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Overseeing complex damp and mould cases
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Handling and resolving customer complaints and escalations
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Driving contractor performance and service delivery
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Chasing outstanding repairs and reducing backlogs
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Conducting site visits and supporting operational teams on the ground
Experience required:
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Proven experience managing responsive repairs services within a social housing or local authority environment
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Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement
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Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions
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Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets
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Experience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements
Skills, knowledge and expertise required:
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Strong experience managing responsive repairs and maintenance services within a social housing environment
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Proven track record of handling damp & mould cases, customer complaints, and service escalations
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Experience managing contractors, in-house repairs teams, and performance against KPIs
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Excellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs
Working hours:
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35 hours per week
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Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as ...
Responsive Repairs Manager - Remote in West Wickham employer: James Andrews Recruitment
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