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- Tasks: Manage student appeals and write clear responses to complex cases.
- Company: Join a prestigious London university with a supportive team.
- Benefits: Flexible working hours and onsite attendance just once a week.
- Why this job: Make a real impact on students' academic journeys while gaining valuable experience.
- Qualifications: Experience in university appeals or complaints is essential.
- Other info: Negotiable pay based on experience; part-time options available.
The predicted salary is between 36000 - 60000 £ per year.
We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis. This role is being offered on either a full time or part time basis and the rate of pay will be negotiable based upon experience, start date is subject to notice.
Duties will include (but are not limited to):
- Assisting the Student Appeals team during a period of staff absence
- Managing the day-to-day appeals caseload, ensuring cases are processed promptly and in line with university policies
- Confidently and independently handling complex student appeal cases
- Writing well-reasoned, clear, and structured responses to complex appeals
- Ensuring all deadlines are met and keeping the University Secretary updated with regular reports
Experience required:
- Prior experience working in a university appeals, complaints, or academic regulations environment
- Excellent written communication and case-handling skills
Rewards and Benefits:
- Onsite attendance is required once per week, but can be flexible
- Working hours: Full time or part time hours offered
Please note that you require recent experience to apply for this role.
Student Casework, Complaints & Appeals Specialist employer: James Andrews Recruitment
Contact Detail:
James Andrews Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casework, Complaints & Appeals Specialist
✨Tip Number 1
Familiarise yourself with the university's policies and procedures regarding appeals and complaints. This knowledge will not only help you understand the role better but also demonstrate your commitment and preparedness during any discussions or interviews.
✨Tip Number 2
Network with current or former employees in similar roles at universities. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex cases in the past. Being able to articulate your problem-solving skills and your ability to manage sensitive situations will set you apart from other candidates.
✨Tip Number 4
Stay updated on current trends and issues in higher education, particularly those related to student rights and appeals processes. This will not only enhance your understanding but also show your enthusiasm for the role during interviews.
We think you need these skills to ace Student Casework, Complaints & Appeals Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling student appeals, complaints, or academic regulations. Use specific examples that demonstrate your skills in managing complex cases and your understanding of university policies.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your previous experience aligns with the role. Emphasise your excellent written communication skills and provide examples of how you've successfully handled similar situations in the past.
Showcase Your Case-Handling Skills: In your application, include specific instances where you managed a caseload effectively. Detail how you ensured timely processing and adherence to policies, as this will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of a Student Casework, Complaints & Appeals Specialist.
How to prepare for a job interview at James Andrews Recruitment
✨Showcase Your Experience
Make sure to highlight your previous experience in handling student appeals or complaints. Be prepared to discuss specific cases you've managed and the outcomes, as this will demonstrate your capability to handle complex situations.
✨Demonstrate Strong Communication Skills
Since excellent written communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to provide examples of how you've written structured responses to appeals, so have a few ready.
✨Understand University Policies
Familiarise yourself with common university policies regarding appeals and complaints. This knowledge will not only help you answer questions more effectively but also show your commitment to understanding the institution's framework.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to outline how you would handle specific appeal cases. Think through potential challenges and your approach to resolving them, as this will showcase your problem-solving skills.
