Strategic Account Manager - REMOTE WORKING (Permanent) in London

James Andrews is exclusively partnering with a renowned UK business services provider to appoint a Strategic Account Manager on a permanent basis. Our client is an established and highly regarded organisation within the UK market, delivering technology and business support solutions across a diverse range of sectors, including the NHS, Local Government, Central Government and the Private Sector.

While the successful candidate will be employed by our client, they will take a lead role in project managing a consortium partnership responsible for establishing and delivering ongoing HRP services to a globally renowned end client. The Strategic Account Manager will play a critical role in the mobilisation, implementation and subsequent operational management of the service, working closely with the implementation team to ensure full operational readiness ahead of the September 2027 go-live.

Following implementation, the role will assume strategic responsibility for the ongoing service, providing leadership through a team of operational HRP leaders and acting as a key interface between the client, consortium partners and end client. Fully remote but regular meetings in Central London with the contract managers and the client – please note these will initially be monthly but as the project nears completion.

• Effective implementation and ongoing management of outsourced HRP service.
• To work with teams (projects, commercial, Oracle experts, HRP, operations) to ensure effective system development, testing and operational readiness for go live.
• To lead ongoing service delivery ensuring delivered as per contract requirements.
• To ensure operational team readiness, supporting on TUPE and set up of team, structure planning, establishing working practices and service delivery.
• Manage financial results and deliver finance reporting to Senior Leadership, focusing on key priorities.
• Liaise with colleagues to deliver business growth and margin improvement.
• Own the account growth plan, including identification and progression of AD opportunities and complementary offerings.
• Act as the senior point of contact for the client, coordinating responses to account, service, commercial and escalation matters.
• Review current and future commercial offerings to ensure they remain competitive, relevant and positioned to support account expansion.
• Maintain overall commercial risk and compliance register monitored.
• To lead implementation of the clients HRP service.
• To manage ongoing service delivery for clients HRP service.
• To lead and develop team of service leaders, setting and monitoring objectives, ensuring team are set up to deliver high quality service.
• Lead the client and consortium relationship and contract requirements, including day-to-day liaison, formal client reporting and ensuring that client needs and expectations are understood and satisfied/exceeded.
• Act as the lead point of contact for the client on account development, commercial discussions, service opportunities and senior stakeholder engagement.
• Produce, own and maintain a high-quality strategic account plan for ongoing account development, including account growth, AD opportunities.
• Lead the identification, qualification and progression of AD opportunities, working with commercial, operational and proposition colleagues to shape client-ready proposals.
• Regularly review existing commercial offerings, pricing assumptions and service propositions to ensure they continue to meet client needs and create opportunities for sustainable growth.
• Internal and external reporting re contract adherence, financial performance, risk and compliance registers.
• Responsible for overall commercial P & L performance for the region.
• Ensure high levels of client satisfaction by monitoring and ensuring good delivery performance in all relevant service lines.

Demonstrable commercial capability and astuteness; track record and strong business acumen; ability to analyse and evaluate commercial data, knowledge of relevant business sector. Energy and commitment and ability to overcome and turnaround difficult trading positions. Monday - Friday. Our client is flexible on how these hours are worked as long as deadlines are met, work is done to agreed timescales. Please note that longer hours may be needed as the project nears completion.