At a Glance
- Tasks: Be the voice of our organisation, resolving customer enquiries and providing top-notch support.
- Company: Join one of the South West's largest Housing Associations with a focus on community.
- Benefits: Enjoy a competitive salary, hybrid working options, and great employee benefits.
- Other info: Flexible hours available, perfect for students or those seeking part-time work.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and basic IT skills are a must.
The predicted salary is between 24811 - 24811 £ per year.
We are currently working in partnership with one of the South West's largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors. The position will start in due course, with several positions available due to expansion. The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction.
Transferrable skills are accepted for this role, if good customer services can be demonstrated. Duties will include (but are not limited to):
- Acting as the voice of the organisation, taking incoming enquiries to the contact centre
- Resolve customer enquiries efficiently, identifying practical and effective solutions
- Schedule appointments and support customers in accessing and using self-service options
- Take ownership of customer cases, managing them through to successful resolution
- Deliver a positive and professional customer experience, including in challenging or complex situations
- Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers
- Build rapport with customers and communicate clearly across a range of channels
- Work proactively to identify customer needs and provide appropriate support and guidance
Experience required:
- Demonstratable experience in a customer-facing role
- Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases
Customer Service Advisor employer: James Andrews Recruitment
Join one of the South West's largest Housing Associations as a Customer Service Advisor, where you will be part of a supportive and inclusive work culture that values your contributions. With competitive salaries, hybrid working options, and a commitment to employee development, this role offers meaningful opportunities for growth while making a positive impact in the community. Experience a rewarding career with a focus on customer satisfaction and teamwork in a dynamic environment.
