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- Tasks: Manage tenancies, conduct inspections, and support customers in their housing journey.
- Company: Join a reputable Housing Association in Essex with a focus on community engagement.
- Benefits: Competitive pay, supportive team environment, and potential for permanent position.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in tenancy management and a full UK Driver’s License required.
- Other info: Monday to Friday hours with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are currently working in partnership with a Housing Association based in Essex, who are looking to appoint a Housing Officer on a 3-month temporary to permanent contract. The ideal candidate will have previous experience in a Housing Officer role and a full UK Driver’s License with access to a vehicle.
Duties will include (but are not limited to):
- Delivering face-to-face tenancy management and support customers throughout their tenancy lifecycle of a patch of roughly 800 properties
- Conducting property inspections, tenancy audits, and estate visits to ensure standards are met and address issues
- Managing tenancy changes and enforcement, including legal action for breaches and dealing with complex enquiries
- Promote community engagement and safety, resolving nuisance behaviour and building strong local relationships
- Collaborating with internal teams and external partners to deliver excellent customer service and tenancy sustainment
- Maintaining accurate records and stay informed on relevant legislation, policies, and procedures
Experience required:
- Tenancy and neighbourhood management
- Delivering a front-line service in a related field
Skills, knowledge and expertise required:
- Customer focussed
- Good communication
Working hours: Monday – Friday 09:00 – 17:00
Please note that you require recent experience to apply for this role.
Tenancy Services Officer employer: James Andrews Recruitment Solutions
Contact Detail:
James Andrews Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Services Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for housing officer roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your local knowledge! When discussing your experience, highlight your understanding of the Essex area and any community engagement initiatives you've been involved in. This will demonstrate your commitment to building strong local relationships.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Tenancy Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Services Officer role. Highlight your previous experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to tenancy management and customer service. Let us know what makes you tick!
Show Off Your Communication Skills: As a Housing Officer, good communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of how you've resolved complex enquiries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at James Andrews Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on tenancy management and housing legislation. Familiarise yourself with the specific duties of a Tenancy Services Officer, like property inspections and managing tenancy changes. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully resolved issues or built strong relationships. Think about how you can demonstrate your customer-focused approach during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with nuisance behaviour or conducting a tenancy audit. Practise your responses to these scenarios so you can articulate your thought process clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, community engagement initiatives, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
