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- Tasks: Lead a team to enhance income collection and improve customer financial experiences.
- Company: Join a supportive housing association in Surrey with a focus on community impact.
- Benefits: Enjoy hybrid working, 27 days holiday, and a generous pension scheme.
- Why this job: Make a difference in social housing while developing your leadership skills.
- Qualifications: Experience in social housing and knowledge of housing law is essential.
- Other info: Flexible working hours with opportunities for professional growth.
The predicted salary is between 41000 - 43000 £ per year.
We are currently partnering with a housing association based in Surrey, who are recruiting for an Income Manager to join their team on a temporary 12-18 month fixed-term contract. This is a full-time position with a salary band of £41,000 to £43,000 (subject to experience) and they are hoping to get someone started in January, subject to notice.
Duties will include (but are not limited to):
- Managing a team of 8 income officers
- Improving customer financial resilience and experience
- Maximising income collection and reducing arrears
- Leading income service performance and digital transformation
- Developing strong partnerships and contract management with local authorities, support agencies, and service providers
- Ensuring robust governance, risk management, and compliance
Experience required:
- Experience in Social Housing Rent account management – including performance measures and case management
Skills, knowledge and expertise required:
- Regulatory and statutory requirements relating to rents and consumer standards
- Local and national Government Policy relating to welfare benefits
- Proven knowledge of Homelessness legislation
- Proven knowledge of Housing Law, including court processes and routes to collect debt
- Risk, Governance and Assurance in the housing sector
Rewards and Benefits:
- Hybrid working
- 27 days holiday plus bank holidays
- Generous pension scheme
Working hours: 36 hours per week Monday - Friday, 2/3 days working from home.
Please note that you require recent experience to apply for this role.
Income Manager in Redhill employer: James Andrews Recruitment Solutions
Contact Detail:
James Andrews Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for an Income Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and financial resilience strategies. We recommend practising common interview questions related to income management so you can showcase your expertise confidently.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your skills and experience. Use our website to find positions that match your background in social housing and income management, making your application stand out.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Income Manager in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Manager role. Highlight your experience in social housing and rent account management, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your experience with income collection and governance, and how you can improve customer financial resilience. Let us know what makes you tick!
Showcase Relevant Experience: When filling out your application, be sure to showcase your recent experience in the housing sector. We’re looking for proven knowledge of homelessness legislation and housing law, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at James Andrews Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, rent account management, and the relevant legislation. Familiarise yourself with local and national government policies related to welfare benefits, as well as homelessness legislation. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Leadership Skills
As an Income Manager, you'll be leading a team of income officers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Think about specific situations where you've improved performance or resolved conflicts within a team.
✨Demonstrate Problem-Solving Abilities
The role involves maximising income collection and reducing arrears, so be ready to talk about your approach to problem-solving. Prepare examples of challenges you've faced in previous roles and how you tackled them, especially in relation to governance, risk management, and compliance.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the organisation's goals, the team dynamics, and how they measure success in the income service. This not only shows your interest but also helps you gauge if the role is the right fit for you.
