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- Tasks: Lead a team of trade operatives to deliver top-notch repairs and maintenance services.
- Company: Join a reputable Housing Association in South East London with a focus on community.
- Benefits: Enjoy 29 days annual leave, pension contributions, and life assurance.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Supervisory experience and NVQ Level 2 qualification required.
- Other info: Hybrid working model allows for flexibility with one day from home.
The predicted salary is between 36000 - 54000 £ per year.
We are currently partnering with a Housing Association based in South East London, who are recruiting for a Repairs Supervisor to join their team on a permanent basis. This is a full-time position with a salary of £45,000 with the start date subject to notice. A basic DBS, Clean UK Driving license and NVQ Level 2 qualification is required for this role. This is a hybrid role, where the successful candidate can work from home 1 day of the week.
Duties will include (but are not limited to):
- Manage directly employed trade operatives, ensuring high levels of productivity, adherence to health & safety standards, quality of work, and the delivery of exceptional, customer-focused service.
- Assist the Repairs Service Manager in delivering an exceptional repairs and maintenance service to residents in South London, ensuring a seamless experience.
- Collaborate with Repairs Schedulers to ensure the appropriate operative is assigned to each task, optimizing the deployment of resources and providing ongoing support to the operatives throughout the process.
- Promote a customer-first approach across all service delivery, ensuring repairs meet resident expectations by being completed on time, to high-quality standards, and within budget—while also maintaining a focus on staff safety, empowerment, and motivation.
- Conduct pre- and post-inspections to assess both the quality and efficiency of repairs, ensuring full compliance with policies, procedures, and relevant regulations.
- Perform on-site inspections of completed repairs, ensuring high-quality workmanship and customer satisfaction.
- Address and resolve any complaints related to operatives or job performance, managing issues to a satisfactory conclusion.
Experience required:
- Significant experience of working at a supervisory/line management level.
- Experience of delivering a reactive repairs service through directly employed operatives.
- Experience in working with mobile technology.
Skills, knowledge and expertise required:
- Excellent communication, planning and organisation skills with the ability to manage conflicting priorities and meet tight targets.
- Trade background qualified to C&G or NVQ level 2 or Built Environment HNC level.
- Good knowledge of building maintenance especially in a social housing environment.
Working hours: 37.5 hours per week Monday – Friday Hybrid Working – 1 day per week from home.
Rewards and Benefits:
- 29 days annual leave plus bank holidays.
- 4-6% pension contributions.
- Life assurance.
- Development and learning opportunities.
Please note that you require recent experience to apply for this role.
Repairs Supervisor in London employer: James Andrews Recruitment Solutions
Contact Detail:
James Andrews Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of building maintenance and customer service. Be ready to share examples of how you've managed teams and resolved issues in the past. We want to see that you can deliver exceptional service!
✨Tip Number 3
Showcase your tech-savvy side! Familiarise yourself with mobile technology used in repairs management. Highlighting your ability to optimise resources and support operatives through tech will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Repairs Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Supervisor role. Highlight your supervisory experience and any relevant qualifications, like your NVQ Level 2. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in managing trade operatives and your commitment to customer service. We love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get your application rolling!
How to prepare for a job interview at James Andrews Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and the specific requirements of the Repairs Supervisor role. Familiarise yourself with health and safety standards, as well as customer service expectations in a social housing environment. This will show that you're not just qualified, but genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing trade operatives, be prepared to discuss your previous supervisory experience. Think of examples where you've successfully led a team, resolved conflicts, or improved productivity. Highlighting these experiences will demonstrate your capability to manage and motivate others effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like dealing with complaints or ensuring quality control during repairs. Practise your responses to these scenarios, focusing on your problem-solving skills and customer-first approach. This will help you convey your ability to maintain high standards under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the challenges they face, or their approach to staff development. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
