At a Glance
- Tasks: Lead a team to manage disrepair claims and ensure customer satisfaction.
- Company: Partnering with a Social Housing Provider in the West Midlands.
- Benefits: Competitive hourly rate of £30 - £35 and immediate start.
- Other info: Temporary three-month contract with potential for future opportunities.
- Why this job: Make a real difference in people's lives by improving housing conditions.
- Qualifications: Experience in leading customer service teams, preferably in social housing.
The predicted salary is between 30 - 35 £ per hour.
We are currently working in partnership with a Social Housing Provider based in the West Midlands, who are recruiting for a Disrepair Team Leader on a temporary three-month contract. The position is due to start immediately and offers an hourly rate of pay between £30 - £35 on an umbrella basis.
The ideal candidate will have proven experience in leading and developing a high-performing customer service team, ideally within a social housing environment. Duties will include (but are not limited to):
- Line managing a team of Healthy Homes Coordinators and Case Handlers
- Leading and developing a Healthy Homes team managing disrepair claims and property hazards including condensation, damp and mould, fostering high performance and a customer focused culture
- Overseeing triage, prioritisation and case management in line with Awaab's Law and regulatory timescales, monitoring workloads and driving accountability across case handlers and coordinators
- Managing legal disrepair claims in accordance with housing legislation and protocol, liaising with legal advisors and ensuring GDPR compliant information disclosure and governance reporting
- Collaborating with surveyors, Service Delivery, Investment and Priority Works teams to coordinate emergency, major and specialist repairs, ensuring safe outcomes for customers
- Engaging directly with customers to resolve complaints, agreeing remedial actions and compensation where appropriate, preventing unnecessary escalation to the Housing Ombudsman
- Analysing performance data and undertaking root cause analysis of disrepair and CD
Disrepair Team Leader in England employer: James Andrews Recruitment Solutions
As a leading Social Housing Provider in the West Midlands, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. Our Disrepair Team Leader role offers competitive pay and the opportunity to lead a dedicated team in making a real difference in the community, with access to ongoing training and career advancement opportunities. Join us to be part of a mission-driven organisation that values collaboration, accountability, and customer satisfaction.
Contact Details:
James Andrews Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, so don’t be shy!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to disrepair claims and customer service. This will help us tailor our responses and show that we’re genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to team leadership and customer service. We can even do mock interviews with friends or family to build confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Disrepair Team Leader in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disrepair Team Leader role. Highlight your experience in leading customer service teams, especially in social housing. We want to see how your skills match what we're looking for!
Showcase Relevant Experience:In your application, emphasise any experience you have with managing disrepair claims and property hazards. We love seeing examples of how you've fostered a high-performance culture in previous roles.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline your key achievements and how they relate to the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at James Andrews Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair claims and housing legislation. Familiarise yourself with Awaab's Law and any recent changes in regulations. This will show that you're not just a good leader, but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a customer service team in the past. Think about specific challenges you faced and how you fostered a high-performance culture. Be ready to discuss how you motivate your team and handle conflicts.
✨Customer Focus is Key
Since this role involves engaging directly with customers, be prepared to talk about your approach to resolving complaints. Share instances where you turned a negative experience into a positive one, highlighting your commitment to customer satisfaction.
✨Data-Driven Decision Making
The job requires analysing performance data, so come equipped with examples of how you've used data to drive improvements in your previous roles. Discuss any root cause analysis you've conducted and how it led to better outcomes for your team and customers.
