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- Tasks: Lead service improvement initiatives in housing, ensuring resident-focused and compliant services.
- Company: Join a progressive District Council dedicated to enhancing community living.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Work on-site three days a week with opportunities for impactful projects.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Relevant housing qualification and experience in service improvement or change management.
The predicted salary is between 62000 - 68000 £ per year.
James Andrews is proud to be working with a District Council based in the South-East to source a permanent Service Improvement Manager – Housing. The role is paying between £62,000 - £68,000 per annum and you are required to work on site three days per week.
Design, deliver and monitor service improvement activity across the Housing Services. The role ensures that the services are resident-focused, compliant, efficient and high performing using data, insight and operational intelligence to drive change.
- Lead the development and delivery of the Housing Service’s improvement programme, ensuring alignment with regulatory requirements, corporate strategy and resident priorities.
- Use data, performance metrics, resident feedback and operational insight to identify areas for improvement and design evidence-based solutions.
- Strengthen governance, assurance and compliance frameworks across housing operations, ensuring services meet statutory and regulatory standards.
- Oversee the development, review and implementation of housing policies, procedures and service standards.
- Manage and monitor service performance, producing high-quality reports for senior management, committees, Boards and elected members.
- Lead cross-service projects, including service redesign, digital transformation, procurement and contract improvement activity.
- Lead an operational team to embed consistent, high-quality practice across housing management including data management, engagement strategies and performance.
- Build strong relationships with councillors, MPs, regulators, partners and residents, ensuring effective communication in politically sensitive environments.
- Provide leadership, coaching and support to staff involved in improvement activity, fostering a culture of learning and accountability.
- Manage budgets, contracts and resources effectively to deliver value for money and high-quality outcomes.
Experience and skills required:
- Relevant housing qualification, CIH Level 4 or above or equivalent.
- Evidence of ongoing professional development.
- Demonstrable experience using data and digital tools (Power BI, case management systems, performance dashboards) to drive operational decision-making and improvement.
- Proven experience leading service improvement, change management or modernisation projects within a housing or public sector environment.
- Significant experience in social housing within a Local Authority or Registered Provider.
- Strong understanding of social housing legislation, regulation and Consumer Standards, including Housing Ombudsman Complaint Handling Code, Consumer Standards April 2024 and Damp, mould and building safety responsibilities.
If this position is not for you, but you know of someone who may be suitable please pass on our contact details. At James Andrews we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Service Improvement Manager in Surrey employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in local authorities or registered providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with service improvement and data-driven decision-making. This will help you stand out during interviews and discussions.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around your experience with compliance and governance in housing services. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Service Improvement Manager in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service improvement and housing. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've led!
Showcase Your Data Skills: Since this role involves using data to drive change, be sure to mention any experience you have with tools like Power BI or performance dashboards. We love seeing candidates who can leverage data for operational decision-making!
Highlight Your Leadership Experience: As a Service Improvement Manager, you'll need to lead teams and projects. Share examples of how you've coached staff or managed cross-service initiatives. We’re looking for those who can foster a culture of learning and accountability!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you’re well-versed in the latest housing legislation and regulations. Brush up on the Consumer Standards and the Housing Ombudsman Complaint Handling Code, as these will likely come up during your interview.
✨Data is Your Best Friend
Since the role involves using data to drive improvements, be prepared to discuss your experience with tools like Power BI and performance dashboards. Have specific examples ready that showcase how you've used data to make impactful decisions.
✨Showcase Your Leadership Skills
As a Service Improvement Manager, you'll need to lead teams and projects. Think of instances where you've successfully led change or improvement initiatives, and be ready to share how you fostered a culture of accountability and learning among your team.
✨Build Relationships
This role requires strong communication skills, especially in politically sensitive environments. Prepare to talk about how you've built relationships with stakeholders, councillors, and residents, and how you’ve navigated challenging conversations in the past.