At a Glance
- Tasks: Manage repair requests and schedule resources for efficient service delivery.
- Company: Dynamic social housing organisation based in Surrey.
- Benefits: Competitive hourly rate, hybrid working, and potential contract extension.
- Other info: Opportunity for career growth and flexible working after training.
- Why this job: Join a team that values customer service and makes a real difference.
- Qualifications: Experience in a similar role and strong communication skills required.
The predicted salary is between 42000 - 44000 € per year.
Our client, based in Surrey, is currently recruiting for 3 x Repairs Administrators on a 3 month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £21 per hour via umbrella depending on experience.
The ideal candidate will have experience in the use of planning tools to deliver excellent repair (or works) service delivery. Duties will include (but are not limited to):
- Receive, process, and raise a range of general repairs, damp, mould and disrepair requests from customers, staff, external stakeholders, and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter, and face to face.
- Effectively and proactively schedule resources to ensure all operatives have a full day’s work, and to optimise productivity; ensuring all time slots are correct for the tasks required.
- Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service.
- Take ownership to ensure all work is closed out and tasks are completed through end of day checks; working with customers to reschedule any follow-on work reported by operatives and, where required, reallocating jobs to other operatives.
- Proactively update customers (over the phone) if operatives are running late and if necessary, work with the customer to reschedule appointments at a time that works for them.
- Provide a personalised, helpful and solution focused service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating works.
- Proactively respond to internal and customer enquiries, ensuring exceptional customer service is at the heart of everything you do.
- Take full responsibility for the functions of the role, ensure work is carried out to a very high standard and all statutory and regulatory obligations are met and all targets and KPI’s are achieved.
- Maintain systems and ensure suitable responses for correspondence and urgent service requests (e.g. complaints, MPs and Environmental Health).
Experience required:
- Previous experience of a similar role in a social housing environment.
- Customer focused and ability to empathise with customers.
- Able to prioritise and multi-task effectively to meet deadlines.
Skills, knowledge and expertise required:
- Excellent written and communication skills.
- Understanding of maintenance service delivery.
- Knowledge of CRM or logging databases (Orchard system).
Rewards and Benefits:
- Hybrid working – 2 days working from home after training.
- Contracts likely to extend.
Working hours: 35 hours per week Monday – Friday, 9am-5pm.
Please note that you require recent experience to apply for this role.
Repairs Administrator in Surrey employer: James Andrews Recruitment Solutions Ltd
Our client in Surrey offers a dynamic and supportive work environment for Repairs Administrators, with a strong emphasis on exceptional customer service and employee growth. Enjoy the flexibility of hybrid working after training, competitive hourly rates, and the opportunity to extend your contract while contributing to meaningful service delivery in the social housing sector. Join a team that values your expertise and fosters a culture of collaboration and respect.
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings for Repairs Administrators. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and repairs administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you’ve effectively managed repairs or customer queries in the past. This will help you stand out as someone who can deliver excellent service right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs Administrator in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Administrator role. Highlight any relevant experience in social housing and customer service, as this will show us you understand what we're looking for.
Show Off Your Skills:Don’t forget to showcase your excellent written and communication skills! We want to see how you can effectively communicate with customers and colleagues, so give us examples of how you've done this in the past.
Be Proactive:In your application, demonstrate your proactive approach to problem-solving. Mention any instances where you've taken ownership of tasks or improved processes, as this aligns perfectly with our expectations for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of planning tools and maintenance service delivery. Familiarise yourself with the specific systems mentioned in the job description, like CRM or logging databases. This will show that you're not just a good fit but also genuinely interested in the role.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Show Your Organisational Skills
The ability to prioritise and multi-task is crucial for a Repairs Administrator. Prepare to share specific instances where you successfully managed multiple tasks or projects at once. Highlight any systems or methods you use to stay organised and efficient.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to repairs and customer service. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
