Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Head of Secretariat by managing complex student cases and appeals.
- Company: Join a prestigious London university dedicated to student success and support.
- Benefits: Enjoy flexible working hours and competitive pay, with potential for contract extension.
- Why this job: Make a real impact in students' lives while gaining valuable experience in higher education.
- Qualifications: Must have recent experience in a Student Casework role within Higher Education.
- Other info: This is a temporary three-month contract with a negotiable hourly rate.
Job Description
We are currently working in partnership with a university based in London, who are recruiting for a Student Casework Specialist on a temporary three-month contract.
The position is due to start immediately, with the potential for further extensions. The hourly rate of pay is negotiable dependent upon experience, with the client being open to considering both Officer and Manager level candidates.
The successful candidate will have extensive experience in this area as this an urgent need where you will be expected to hit the ground running.
Duties will include (but are not limited to):
- Assisting the Head of Secretariat and Student Casework, dealing with complex cases and appeals as they come in
- Tackling a backlog of cases and appeals, prioritising and actively reporting on weekly progress to the Head of Secretariat
Experience required:
- Experience required in Higher Education in a Student Casework role
Working hours:
- 35 hours per week
- Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Student Casework Specialist employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casework Specialist
✨Tip Number 1
Make sure to highlight your relevant experience in higher education and student casework during any networking opportunities. Connect with professionals in the field on platforms like LinkedIn, and engage in discussions about current trends and challenges in student casework.
✨Tip Number 2
Research the university's specific policies and procedures regarding student casework. Familiarising yourself with their approach will not only help you in interviews but also demonstrate your genuine interest in the role and the institution.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking through complex cases you've handled in the past. Be ready to discuss how you prioritised tasks and communicated progress to stakeholders, as this is crucial for the role.
✨Tip Number 4
Follow up after applying through our website. A polite email expressing your enthusiasm for the position can set you apart from other candidates and show your proactive nature, which is essential for a Student Casework Specialist.
We think you need these skills to ace Student Casework Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in student casework and higher education. Use specific examples that demonstrate your ability to handle complex cases and appeals.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience with managing backlogs and reporting progress, as these are crucial for the position.
Highlight Relevant Experience: In your application, clearly outline your recent experience in a similar role. Mention any specific achievements or challenges you overcame in previous positions that relate to the duties listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Showcase Your Experience
Make sure to highlight your extensive experience in student casework during the interview. Be prepared to discuss specific cases you've handled and how you approached complex situations, as this role requires someone who can hit the ground running.
✨Understand the University’s Needs
Research the university's current challenges in student casework. Familiarise yourself with their policies and procedures so you can demonstrate your understanding of their needs and how you can contribute to resolving their backlog of cases.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific scenarios related to student appeals and casework. Practise articulating your thought process and decision-making skills, as these will be crucial in demonstrating your suitability for the role.
✨Communicate Progress Effectively
Since the role involves reporting weekly progress, be ready to discuss how you would communicate updates to the Head of Secretariat. Highlight any previous experience you have in tracking and reporting on casework, as this will show your organisational skills.
