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- Tasks: Support the Head of Secretariat by managing complex student cases and appeals.
- Company: Join a prestigious London university dedicated to student success and support.
- Benefits: Enjoy a flexible hourly rate and potential for contract extension.
- Why this job: Make a real impact in students' lives while gaining valuable experience in higher education.
- Qualifications: Must have recent experience in a Student Casework role within Higher Education.
- Other info: This is a temporary three-month contract with a 35-hour work week.
Job Description
We are currently working in partnership with a university based in London, who are recruiting for a Student Casework Specialist on a temporary three-month contract.
The position is due to start immediately, with the potential for further extensions. The hourly rate of pay is negotiable dependent upon experience, with the client being open to considering both Officer and Manager level candidates.
The successful candidate will have extensive experience in this area as this an urgent need where you will be expected to hit the ground running.
Duties will include (but are not limited to):
- Assisting the Head of Secretariat and Student Casework, dealing with complex cases and appeals as they come in
- Tackling a backlog of cases and appeals, prioritising and actively reporting on weekly progress to the Head of Secretariat
Experience required:
- Experience required in Higher Education in a Student Casework role
Working hours:
- 35 hours per week
- Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Student Casework Specialist employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casework Specialist
✨Tip Number 1
Make sure to highlight your relevant experience in student casework during any networking opportunities. Attend university events or webinars where you can connect with professionals in the field, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the specific challenges and current issues faced by universities in London regarding student casework. This knowledge will help you stand out in conversations and interviews, showing that you're proactive and well-informed.
✨Tip Number 3
Reach out to former colleagues or contacts who have worked in similar roles within higher education. They may provide valuable insights or even refer you to open positions, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential interviews by practising responses to common questions related to handling complex cases and appeals. Being able to articulate your problem-solving skills and experience will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Student Casework Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of the Student Casework Specialist position. Tailor your application to highlight relevant experience in handling complex cases and appeals.
Highlight Relevant Experience: Make sure to emphasise your extensive experience in Higher Education and any previous roles related to student casework. Use specific examples to demonstrate your ability to tackle backlogs and report on progress effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the needs of the university. Mention your readiness to hit the ground running, as this is an urgent requirement.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Showcase Your Experience
Make sure to highlight your extensive experience in student casework during the interview. Be prepared to discuss specific cases you've handled and how you approached complex situations, as this role requires someone who can hit the ground running.
✨Understand the University’s Needs
Research the university's current challenges and priorities in student casework. Demonstrating knowledge about their specific issues will show that you're proactive and genuinely interested in contributing to their success.
✨Prepare for Case Scenarios
Anticipate questions related to handling complex cases and appeals. Practise articulating your thought process and decision-making strategies, as this will be crucial in showcasing your problem-solving skills.
✨Emphasise Communication Skills
Since the role involves reporting progress to the Head of Secretariat, emphasise your communication skills. Be ready to discuss how you keep stakeholders informed and how you manage expectations during challenging cases.
