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- Tasks: Manage student appeals and write clear responses to complex cases.
- Company: Join a prestigious London university with a strong reputation for academic excellence.
- Benefits: Flexible working hours and negotiable pay based on experience.
- Why this job: Gain valuable experience in a supportive environment while making a real impact on students' lives.
- Qualifications: Prior experience in university appeals or complaints is essential.
- Other info: Onsite attendance required once a week, with flexibility in scheduling.
The predicted salary is between 36000 - 60000 £ per year.
We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis. This role is being offered on either a full time or part time basis and the rate of pay will be negotiable based upon experience, start date is subject to notice.
- Managing the day-to-day appeals caseload, ensuring cases are processed promptly and in line with university policies.
- Writing well-reasoned, clear, and structured responses to complex appeals.
- Prior experience working in a university appeals, complaints, or academic regulations environment.
- Onsite attendance is required once per week, but can be flexible.
- Full time or part time hours offered.
Specialist: Full-Time, Part-Time, and Part-Time Temporary employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist: Full-Time, Part-Time, and Part-Time Temporary
✨Tip Number 1
Familiarise yourself with the university's policies and procedures regarding appeals and complaints. Understanding their specific guidelines will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees in similar roles at universities. They can provide valuable insights into the day-to-day responsibilities and challenges of the position, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific cases or complaints, as this role requires strong problem-solving skills and the ability to write clear, structured responses.
✨Tip Number 4
Showcase your communication skills by being articulate and concise in all your interactions with the hiring team. This role involves writing well-reasoned responses, so demonstrating your ability to communicate effectively will be crucial.
We think you need these skills to ace Specialist: Full-Time, Part-Time, and Part-Time Temporary
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Student Casework, Complaints & Appeals Specialist position. Understand the key responsibilities and required skills, especially focusing on managing appeals and writing structured responses.
Tailor Your CV: Make sure your CV highlights relevant experience in university appeals, complaints, or academic regulations. Use specific examples that demonstrate your ability to manage caseloads and write clear, well-reasoned responses.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a good fit for this role. Mention your previous experience in similar environments and how it has prepared you for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Casework, Complaints & Appeals Specialist. Familiarise yourself with university policies and procedures related to appeals and complaints, as this will help you answer questions confidently.
✨Prepare Examples
Think of specific examples from your past experience that demonstrate your ability to handle complex cases and write clear, structured responses. Be ready to discuss how you've managed similar situations in previous roles.
✨Show Your Flexibility
Since the role offers both full-time and part-time options, be prepared to discuss your availability and how you can adapt to the needs of the team. Highlight your willingness to attend onsite meetings once a week and any flexibility you can offer.
✨Ask Insightful Questions
Prepare thoughtful questions about the university's approach to handling appeals and complaints. This shows your genuine interest in the role and helps you assess if the position aligns with your career goals.
