At a Glance
- Tasks: Lead service improvement initiatives in housing, ensuring resident-focused and compliant services.
- Company: Join a progressive District Council in the South-East dedicated to enhancing community living.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Work on-site three days a week with strong career growth potential.
- Why this job: Make a real difference in housing services while driving impactful change for residents.
- Qualifications: Relevant housing qualification and experience in service improvement within public sector.
The predicted salary is between 62000 - 68000 € per year.
James Andrews is proud to be working with a District Council based in the South-East to source a permanent Service Improvement Manager – Housing. The role is paying between £62,000 - £68,000 per annum and you are required to work on site three days per week.
Design, deliver and monitor service improvement activity across the Housing Services. The role ensures that the services are resident-focused, compliant, efficient and high performing using data, insight and operational intelligence to drive change.
The range of functions which are covered include:
- Lead the development and delivery of the Housing Service’s improvement programme, ensuring alignment with regulatory requirements, corporate strategy and resident priorities.
- Use data, performance metrics, resident feedback and operational insight to identify areas for improvement and design evidence-based solutions.
- Strengthen governance, assurance and compliance frameworks across housing operations, ensuring services meet statutory and regulatory standards.
- Oversee the development, review and implementation of housing policies, procedures and service standards.
- Manage and monitor service performance, producing high-quality reports for senior management, committees, Boards and elected members.
- Lead cross-service projects, including service redesign, digital transformation, procurement and contract improvement activity.
- Lead an operational team to embed consistent, high-quality practice across housing management including data management, engagement strategies and performance.
- Build strong relationships with councillors, MPs, regulators, partners and residents, ensuring effective communication in politically sensitive environments.
- Provide leadership, coaching and support to staff involved in improvement activity, fostering a culture of learning and accountability.
- Manage budgets, contracts and resources effectively to deliver value for money and high-quality outcomes.
Experience and skills required:
- Relevant housing qualification, CIH Level 4 or above or equivalent.
- Evidence of ongoing professional development.
- Demonstrable experience using data and digital tools (Power BI, case management systems, performance dashboards) to drive operational decision-making and improvement.
- Proven experience leading service improvement, change management or modernisation projects within a housing or public sector environment.
- Significant experience in social housing within a Local Authority or Registered Provider.
- Strong understanding of social housing legislation, regulation and Consumer Standards, including Housing Ombudsman Complaint Handling Code, Consumer Standards April 2024 and Damp, mould and building safety responsibilities.
Service Improvement Manager employer: James Andrews Recruitment Solutions Ltd
Join a forward-thinking District Council in the South-East as a Service Improvement Manager, where your expertise will directly contribute to enhancing housing services for residents. With a strong commitment to professional development, a collaborative work culture, and a focus on data-driven decision-making, this role offers you the opportunity to lead impactful change while enjoying a competitive salary and a supportive environment that values innovation and accountability.
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with councils. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in service improvement and data-driven decision-making. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around your leadership and project management experiences. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Improvement Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service improvement and housing. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've led!
Showcase Your Data Skills:Since this role involves using data to drive change, be sure to mention any experience you have with tools like Power BI or performance dashboards. We love seeing candidates who can leverage data for operational decision-making!
Highlight Your Leadership Experience:As a Service Improvement Manager, you'll need to lead teams and projects. Share examples of how you've coached staff or managed cross-service initiatives. We’re looking for someone who can foster a culture of learning and accountability!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Service Improvement Manager. Brush up on housing legislation, regulatory standards, and the specific challenges faced by local authorities. This will show that you’re not just interested in the role but also understand the landscape.
✨Data is Your Best Friend
Since the role heavily relies on data and performance metrics, be prepared to discuss how you've used data tools like Power BI in past projects. Bring examples of how your insights led to tangible improvements in service delivery or operational efficiency.
✨Showcase Your Leadership Skills
This position requires strong leadership and coaching abilities. Think of specific instances where you’ve led teams through change or improvement initiatives. Highlight your approach to fostering a culture of accountability and learning within your team.
✨Build Relationships
The ability to communicate effectively with various stakeholders is crucial. Prepare to discuss how you’ve built relationships with councillors, residents, and other partners in previous roles. Share examples of how these relationships have helped drive successful outcomes.
