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- Tasks: Manage service charge processes for rental and leasehold customers with attention to detail.
- Company: Join a reputable client in Hampshire offering a dynamic work environment.
- Benefits: Enjoy hybrid working, employee discounts, life assurance, and pension contributions.
- Why this job: Be part of a proactive team making a real impact on residents' lives.
- Qualifications: Experience in service charge management and strong IT skills are essential.
- Other info: This is a full-time role with core days on-site; apply if you have recent experience!
The predicted salary is between 24000 - 36000 £ per year.
Our client based in Hampshire is looking for a Service Charge Officer on a permanent basis to start as soon as possible! The role is a full-time hybrid position, 2-3 days onsite with Tuesday and Wednesday as core days. The salary on offer is up to £30,000 negotiable dependent on experience.
Our client is looking for skilled individuals with experience managing and administering the service charge process of rental, ownership and leasehold customers.
Duties will include (but are not limited to):
- Managing and administering the accurate calculation, setting and issue of all service charges - rental, shared ownership and leasehold/freehold properties over both calendar and financial years.
- Apportioning costs correctly to individual customers in accordance with lease and tenancy agreements.
- Review, monitor and control actual spend against budget.
- Reconcile charges back to property records, ensuring that all data sent externally matches internal records.
- Review new development service charges, reporting and analysis back to the relevant team.
- Creating and maintaining property records within the property database, being the first point of contact for any queries regarding their upkeep.
- Offering frontline response to residents in matters relating to rent enquiries and service charges, including attending residents’ meetings where required.
- Maintaining information relating to sinking fund accounts including posting entries and reconciling bank accounts.
- Monitoring utility costs, recording the usage and complete trend analysis to ensure accurate service charging is maintained.
Experience, skills and expertise required:
- Right first-time approach. Thorough reviews, checks and analysis of data before sending to external stakeholders.
- Demonstrates a proactive can-do problem-solving approach, with high level of attention to detail.
- Knowledge of Service Charge Legislation, including Landlords and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002, Service Charge (Consultation Requirements) (England) Regulations 2003.
- Experience of leases and tenancy agreements, and their varying terms.
- High level of IT literacy and strong MS Excel/Word skills.
- Effective communication, numerical and analytical skills with an ability to interpret data.
- Exceptional organisational skills and the ability to prioritise own workload effectively.
Rewards and Benefits:
- Hybrid working.
- Employee discount scheme.
- Life assurance.
- Pension contributions and staff loans.
- Employee assistance programme.
Working hours: 37 hours per week, Monday – Friday.
Please note that you require recent experience to apply for this role.
Service Charge Officer employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Familiarise yourself with the key legislation related to service charges, such as the Landlords and Tenant Act 1985. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Highlight your experience with data analysis and budget management during networking opportunities. Engaging with professionals in the field can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service charge processes in previous roles. Being able to articulate your problem-solving skills and attention to detail will set you apart from other candidates.
✨Tip Number 4
Consider reaching out to current or former employees of the company through platforms like LinkedIn. They can provide insider information about the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Charge Officer position. Tailor your application to highlight relevant experience in managing service charges and knowledge of related legislation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience with service charge processes, including any specific examples of how you've managed calculations, reconciliations, or customer queries effectively.
Showcase Your Skills: Make sure to demonstrate your IT literacy, particularly with MS Excel and Word, as well as your analytical skills. Provide examples of how you've used these skills in past roles to solve problems or improve processes.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Mention your proactive approach and attention to detail, which are crucial for this position.
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Know Your Legislation
Familiarise yourself with the relevant service charge legislation, such as the Landlords and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002. Being able to discuss these laws confidently will demonstrate your expertise and understanding of the role.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a significant impact. This could include instances where you successfully reconciled accounts or managed complex data sets, as accuracy is crucial in this role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlighting your proactive problem-solving approach will show that you can handle the demands of the position effectively.
✨Prepare for Resident Interactions
Since the role involves frontline responses to residents, think about how you would handle various scenarios. Prepare to discuss your communication skills and any experience you have in dealing with customer queries or complaints.
