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- Tasks: Lead service improvement initiatives in housing, ensuring resident-focused and compliant services.
- Company: Join a progressive District Council dedicated to enhancing community living standards.
- Benefits: Competitive salary, professional development opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for leadership and career advancement.
- Why this job: Shape the future of housing services while driving impactful change in your community.
- Qualifications: Relevant housing qualification and experience in service improvement within public sector.
The predicted salary is between 40000 - 50000 £ per year.
James Andrews is proud to be working with a District Council based in the South-East to source a permanent Service Improvement Manager – Housing. The role involves designing, delivering and monitoring service improvement activity across the Housing Services, ensuring that the services are resident-focused, compliant, efficient and high performing using data, insight and operational intelligence to drive change.
- Lead the development and delivery of the Housing Service’s improvement programme, ensuring alignment with regulatory requirements, corporate strategy and resident priorities.
- Use data, performance metrics, resident feedback and operational insight to identify areas for improvement and design evidence-based solutions.
- Strengthen governance, assurance and compliance frameworks across housing operations, ensuring services meet statutory and regulatory standards.
- Oversee the development, review and implementation of housing policies, procedures and service standards.
- Manage and monitor service performance, producing high-quality reports for senior management, committees, Boards and elected members.
- Lead cross-service projects, including service redesign, digital transformation, procurement and contract improvement activity.
- Lead an operational team to embed consistent, high-quality practice across housing management including data management, engagement strategies and performance.
- Provide leadership, coaching and support to staff involved in improvement activity, fostering a culture of learning and accountability.
- Manage budgets, contracts and resources effectively to deliver value for money and high-quality outcomes.
Requirements include:
- Relevant housing qualification, CIH Level 4 or above or equivalent.
- Evidence of ongoing professional development.
- Demonstrable experience using data and digital tools (Power BI, case management systems, performance dashboards) to drive operational decision-making and improvement.
- Proven experience leading service improvement, change management or modernisation projects within a housing or public sector environment.
- Significant experience in social housing within a Local Authority or Registered Provider.
- Strong understanding of social housing legislation, regulation and Consumer Standards, including Housing Ombudsman Complaint Handling Code, Consumer Standards April 2024 and Damp, mould and building safety responsibilities.
Locations
Service Process Manager (m/w/d) in Oxted, Surrey employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Process Manager (m/w/d) in Oxted, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in local authorities or registered providers. Attend industry events or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience with data analysis, service improvement projects, and any relevant qualifications. This will help you stand out during interviews and discussions.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around your experience with compliance and governance in housing services. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities that might be just what you're looking for. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Service Process Manager (m/w/d) in Oxted, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service improvement and housing. Use the job description as a guide to showcase how your skills align with what we're looking for.
Showcase Your Data Skills: Since data-driven decision-making is key for this role, don’t forget to mention your experience with tools like Power BI or performance dashboards. We want to see how you've used data to drive improvements in your previous roles.
Highlight Leadership Experience: We’re keen on candidates who can lead teams effectively. Share examples of how you’ve coached or supported staff in past projects, especially in a housing or public sector context. This will show us you can foster a culture of learning and accountability.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of housing services and improvement strategies. Brush up on relevant legislation and standards, especially those mentioned in the job description. This will show that you’re not just interested but also knowledgeable about the field.
✨Data is Your Best Friend
Since the role heavily relies on data and performance metrics, be prepared to discuss how you've used data in past roles. Bring examples of how you’ve identified areas for improvement and implemented evidence-based solutions. This will demonstrate your analytical skills and practical experience.
✨Showcase Your Leadership Skills
The position requires leading teams and projects, so think of specific instances where you’ve successfully led a team or project. Be ready to share how you fostered a culture of learning and accountability, as well as how you managed budgets and resources effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the organisation. Inquire about their current improvement programmes or challenges they face in housing services. This shows your genuine interest and helps you assess if the role aligns with your career goals.