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- Tasks: Lead service improvement initiatives in housing, ensuring resident-focused and compliant services.
- Company: Join a forward-thinking District Council dedicated to enhancing community living.
- Benefits: Competitive salary, professional development opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for leadership and career advancement.
- Why this job: Shape the future of housing services while driving impactful change in your community.
- Qualifications: Relevant housing qualification and experience in service improvement within public sector.
The predicted salary is between 40000 - 50000 £ per year.
James Andrews is proud to be working with a District Council based in the South-East to source a permanent Service Improvement Manager – Housing. The role involves designing, delivering and monitoring service improvement activity across the Housing Services, ensuring that the services are resident-focused, compliant, efficient and high performing using data, insight and operational intelligence to drive change.
- Lead the development and delivery of the Housing Service’s improvement programme, ensuring alignment with regulatory requirements, corporate strategy and resident priorities.
- Use data, performance metrics, resident feedback and operational insight to identify areas for improvement and design evidence-based solutions.
- Strengthen governance, assurance and compliance frameworks across housing operations, ensuring services meet statutory and regulatory standards.
- Oversee the development, review and implementation of housing policies, procedures and service standards.
- Manage and monitor service performance, producing high-quality reports for senior management, committees, Boards and elected members.
- Lead cross-service projects, including service redesign, digital transformation, procurement and contract improvement activity.
- Lead an operational team to embed consistent, high-quality practice across housing management including data management, engagement strategies and performance.
- Provide leadership, coaching and support to staff involved in improvement activity, fostering a culture of learning and accountability.
- Manage budgets, contracts and resources effectively to deliver value for money and high-quality outcomes.
Requirements:
- Relevant housing qualification, CIH Level 4 or above or equivalent.
- Evidence of ongoing professional development.
- Demonstrable experience using data and digital tools (Power BI, case management systems, performance dashboards) to drive operational decision-making and improvement.
- Proven experience leading service improvement, change management or modernisation projects within a housing or public sector environment.
- Significant experience in social housing within a Local Authority or Registered Provider.
- Strong understanding of social housing legislation, regulation and Consumer Standards, including Housing Ombudsman Complaint Handling Code, Consumer Standards April 2024 and Damp, mould and building safety responsibilities.
Locations
Service Improvement Manager in Oxted, Surrey employer: James Andrews Recruitment Solutions Ltd
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Manager in Oxted, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in service improvement. Attend local events or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience with data analysis and service improvement projects. Use real examples to demonstrate how you've driven change in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions related to service improvement and housing legislation. Consider doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your relevant experience and passion for improving housing services.
We think you need these skills to ace Service Improvement Manager in Oxted, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service improvement and housing. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've led!
Showcase Your Data Skills: Since this role involves using data to drive change, be sure to mention any experience you have with tools like Power BI or performance dashboards. We love seeing how you’ve used data to make decisions and improve services.
Highlight Leadership Experience: As a Service Improvement Manager, you'll be leading teams and projects. Share examples of how you've coached or supported staff in previous roles. We’re looking for someone who can foster a culture of learning and accountability!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you’re well-versed in the latest housing legislation and regulations. Brush up on the Consumer Standards and the Housing Ombudsman Complaint Handling Code, as these will likely come up during your interview.
✨Data is Your Best Friend
Be prepared to discuss how you've used data and digital tools like Power BI in past roles. Have specific examples ready that showcase your ability to drive operational improvements through data insights.
✨Showcase Your Leadership Skills
Since this role involves leading teams and projects, think of instances where you've successfully coached or supported staff. Highlight how you foster a culture of learning and accountability within your team.
✨Align with Their Goals
Research the District Council’s corporate strategy and resident priorities. Be ready to explain how your vision for service improvement aligns with their goals and how you can contribute to enhancing resident-focused services.