Complaints Advisor - Maternity Cover (Temporary) in Nuneaton

We are currently working with a education provider based in Nuneaton, who are recruiting for an ER Advisor on a temporary contract until Christmas. The position is due to start as soon as possible, with hybrid working available, including two days working from home. The hourly rate of pay is circa £22 per hour via an Umbrella company. The ideal candidate will have strong employee relations advisory experience, with confidence managing high-volume absence, long-term sickness and welfare casework. They will be comfortable advising managers on employment legislation, policies and procedures within a complex, policy-led environment. Managing a varied ER caseload of approximately 20–30 active cases, with a strong focus on absence management, long-term sickness and welfare matters Providing clear, pragmatic and legally compliant employee relations advice to managers across the organisation Liaising with Occupational Health, trade unions and internal stakeholders where required to progress cases effectively and minimise organisational risk Experience working in a People/HR advisory role, supporting managers with employee relations casework Strong experience managing sickness absence, long-term sickness and welfare cases Up-to-date working knowledge of employment legislation, HR policies and employee relations best practice Monday – Friday, 8:30am – 4:30pm Please note that you require recent employee relations advisory experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible.