At a Glance
- Tasks: Manage repair requests and schedule resources for efficient service delivery.
- Company: Dynamic social housing organisation based in Surrey.
- Benefits: Competitive hourly rate, hybrid working, and potential contract extension.
- Other info: 35 hours per week with flexible working options after training.
- Why this job: Join a team that values customer service and makes a real difference in the community.
- Qualifications: Experience in a similar role and strong communication skills required.
The predicted salary is between 42000 - 44000 € per year.
Our client, based in Surrey, is currently recruiting for 3 x Repairs Administrators on a 3 month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £21 per hour via umbrella depending on experience.
The ideal candidate will have experience in the use of planning tools to deliver excellent repair (or works) service delivery. Duties will include (but are not limited to):
- Receive, process, and raise a range of general repairs, damp, mould and disrepair requests from customers, staff, external stakeholders, and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter, and face to face.
- Effectively and proactively schedule resources to ensure all operatives have a full day’s work, and to optimise productivity; ensuring all time slots are correct for the tasks required.
- Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service.
- Take ownership to ensure all work is closed out and tasks are completed through end of day checks; working with customers to reschedule any follow-on work reported by operatives and, where required, reallocating jobs to other operatives.
- Proactively update customers (over the phone) if operatives are running late and if necessary, work with the customer to reschedule appointments at a time that works for them.
- Provide a personalised, helpful and solution focused service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating works.
- Proactively respond to internal and customer enquiries, ensuring exceptional customer service is at the heart of everything you do.
- Take full responsibility for the functions of the role, ensure work is carried out to a very high standard and all statutory and regulatory obligations are met and all targets and KPI’s are achieved.
- Maintain systems and ensure suitable responses for correspondence and urgent service requests (e.g. complaints, MPs and Environmental Health).
Experience required:
- Previous experience of a similar role in a social housing environment.
- Customer focused and ability to empathise with customers.
- Able to prioritise and multi-task effectively to meet deadlines.
Skills, knowledge and expertise required:
- Excellent written and communication skills.
- Understanding of maintenance service delivery.
- Knowledge of CRM or logging databases (Orchard system).
Rewards and Benefits:
- Hybrid working – 2 days working from home after training.
- Contracts likely to extend.
Working hours: 35 hours per week Monday – Friday, 9am-5pm.
Please note that you require recent experience to apply for this role.
Repairs Administrator in Guildford employer: James Andrews Recruitment Solutions Ltd
Join a dynamic team in Surrey as a Repairs Administrator, where you will enjoy a supportive work culture that prioritises exceptional customer service and employee growth. With the flexibility of hybrid working after training and opportunities for contract extension, this role offers a rewarding experience in the social housing sector, allowing you to make a meaningful impact while developing your skills in a collaborative environment.
Contact Detail:
James Andrews Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in social housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to repairs administration. Think about how you’d handle customer queries and scheduling challenges, as these are key in this role.
✨Tip Number 3
Show off your skills! If you have experience with CRM systems or planning tools, be ready to discuss specific examples of how you've used them to improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Repairs Administrator in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in repairs administration. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about providing excellent service, don’t forget to mention any relevant experience you have in customer-facing roles. We want to see how you can empathise with customers and resolve their issues.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:To make sure your application gets seen, apply directly through our website. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of planning tools and maintenance service delivery. Familiarise yourself with the specific systems mentioned in the job description, like CRM or logging databases. This will show that you're not just a good fit for the role, but that you’re genuinely interested in it.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Practice Makes Perfect
Rehearse common interview questions related to prioritising tasks and managing multiple responsibilities. You might be asked how you would handle scheduling conflicts or late operatives, so having a clear strategy in mind will help you stand out.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This shows that you’re engaged and serious about contributing to their success.
